Customer Success Manager

Customer Success Manager

At Vitable, we asked ourselves What if better care didn't cost more? That question drives everything we do.

We're building the health benefits platform designed for everyday workers and the employers who care about them. By providing accessible, high-quality healthcare to the 85+ million uninsured and underinsured Americans, we're creating a better experience for employees and a smarter solution for employers. Simply put, we're built for better and we're just getting started.

As a Customer Success Manager at Vitable, you'll play a foundational role in delivering on our promise of better care. You'll help shape the customer journey from onboarding through renewal, building and executing strategies that drive retention, deepen engagement, and fuel revenue growth within our existing client base.

You'll be an advocate for our customers and a connector across internal teams sharing insights that guide product development, improve service delivery, and enhance the overall client experience. This is a high-impact opportunity to influence the future of our Customer Success function while helping businesses take better care of their people.

We're looking for someone who is :

• Inventive and curious, always looking for better ways to solve problems
• Humble and collaborative, ready to roll up their sleeves and work across teams
• Driven by purpose, with a passion for helping the everyday worker
• Eager for change, excited to help shape the future of healthcare access

Responsibilities

Qualifications

Benefits and Perks

Who Thrives Here

You care. About people, about purpose, about doing work that matters. You're the kind of person who sees a broken system and asks, "How can I fix this?" You're not afraid of a challengein fact, you're energized by it. You move fast, but you think things through. You don't just get things done, you get the right things done.

At Vitable, we thrive on autonomy and collaboration. That means you have the space to own your work, make smart decisions, and lead with initiative, but you also know when to pull others in, ask questions, and work as a team.

You'll fit right in if you're :

We care deeply about the people we serve, and we care about our team just as much. We support each other, we show up with heart, and we have fun while we do it.

No egos, no jerks. Just good humans doing great work.

Inclusion at Vitable

Vitable is an equal opportunity employer. We celebrate diverse backgrounds, perspectives, and experiencesand we're committed to building a team that reflects the people we serve. If you're excited about this role but your background doesn't match every requirement, we still encourage you to apply. We care more about potential and passion than checking every box.