Information Systems Specialist I - ServiceNow

Job Description

Job Description

Office of the Illinois Secretary of State Alexi Giannoulias

Job Title :          Information Systems Specialist I – ServiceNow

Division :         Governance & Business Management

Union :             IFT

Location :        501 S Second St, Springfield, IL – Sangamon County

Salary :             Range $5,761 to $10,719 – commensurate with experience

Benefits :          https : / / cms.illinois.gov / benefits / stateemployee.html

Attention :       Applicants must be authorized to work in the United States; the Office of the Secretary of State will not complete certification and / or sponsorship requests.

Overview :

Plans, organizes, and evaluates the activities of managing and maintaining the ServiceNow platform for the Office of the Secretary of State. Collects requirements, builds user stories, works user stories in a Structures Agile Framework (SAFe), coordinating change and release of new functionality onto the platform. Performs duties across the ServiceNow platform involving, Configuration, User Management, Incident, Problem, and Change Management, Maintenance and Upgrades, and the maintenance of Integrations, Data Quality, as well as Security and Compliance with ServiceNow Platform governance and procedures.

Duties and Responsibilities :

• Through direction of the ServiceNow Platform Architect and ServiceNow Platform Governance sets up and configures ServiceNow applications and modules according to business requirements. This includes developing and configuring applications, UI policies, business rules, workflows, and more.
• Through direction of the ServiceNow Platform Architect and ServiceNow Platform Governance resolves incidents related to ServiceNow functionality and performance. Investigating and diagnosing problems, managing changes to the platform, and ensuring minimal disruption to service.
• Through direction of the ServiceNow Platform Architect and ServiceNow Platform Governance manages user accounts, including creating, updating, deactivating accounts as necessary. Assigning roles and permissions to ensure appropriate access levels.
• Through direction of the ServiceNow Platform Architect and ServiceNow Platform Governance performs regular maintenance tasks such as system backups, performance tuning, and monitoring. Planning and implementing upgrades to ServiceNow releases.
• Through direction of the ServiceNow Platform Architect and ServiceNow Platform Governance configures and maintains integrations with other systems and third-party applications. Manages REST / SOAP / API integrations for secure and efficient data exchanges.
• Through direction of the ServiceNow Platform Architect and ServiceNow Platform Governance ensures data integrity by managing data imports, exports, and transformations. Develops and manages reports and dashboards to provide insights into platform performance and usage.
• Through direction of the ServiceNow Platform Architect and ServiceNow Platform Governance implements and enforcing security and policies to protect sensitive data and ensure compliance with regulations.
• Submits monthly status reports of accomplishments and progress to the Platform Architect.
• Performs other duties as required or assigned.

Education and Experience :

Requires knowledge, skill, and mental development equivalent to the completion of two years of college with coursework in the computer science field OR 2.5 years of technical systems and / or programming experience as would be gained as an Information Systems Technician OR any equivalent combination of education and experience and / or IT project management.

Knowledge, Skills and Abilities :

Application Process :

Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.

Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.

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