Health Center Director I

Job Description

Job Description

INTRODUCTION

The Health Center Director is responsible for daily operations and overall clinical, financial and regulatory performance of a clinical site according to company policies, procedures, standards, laws and regulations. He / she has direct supervision of all administrative and clinical personnel working at the assigned site location. The level assigned is based on site size which is characterized by the number of patient visits handled per year. Other considerations may include the number of site full-time equivalents, breadth of disciplines employed, and special programs or services provided at the site.

MAJOR DUTIES / ESSENTIAL FUNCTIONS

Essential and other important responsibilities and duties may include, but are not limited to the following :

Improve Patient Experience :

• Creates a culture focused on patient safety and positive patient experience through monthly review of patient
• Experience data and development of improvement plans with site leadership teams
• Serves as the primary contact for patient complaints and works collaboratively to investigate and resolve all concerns while identifying trends to proactively address
• Oversees staff and patient flow to identify and address concerns to maximize efficiency and effectiveness of Health Center processes
• Provides a high level of customer service when engaging with patients and staff to demonstrate excellence in service and provide a welcoming environment for all
• Ensures timely responses and coverage of telephone encounters, web encounters, and open referrals

Improve Health Outcomes :

Improve Team Well Being :

Improve Financial Health :

MINIMUM QUALIFICATIONS

REQUIRED KNOWLEDGE & EXPERIENCE