Customer Service Representative

A Team Home Services is looking for a customer service representative to join our team.

This person will be a self starter, personable, dedicated, as well as drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.  This position is primarily work-from-home , offering flexibility while maintaining a professional and efficient customer service experience.

Candidates must have reliable internet access and reside near Hutto, Texas , as occasional in-office work will be required if home internet connectivity issues arise.

• If you do not live within 1 hour commute to Hutto Texas, do not proceed with this application.  Key Responsibilities :
• Respond to customer inquiries via phone, email, chat in a professional and timely manner.
• Resolve customer complaints and issues by identifying problems and implementing solutions.
• Maintain a thorough understanding of company products, services, and policies to assist customers effectively.
• Document and update customer records based on interactions.
• Follow up on customer interactions to ensure resolution and satisfaction.
• Handle a high volume of interactions while maintaining a positive and professional demeanor.
• Collaborate with other departments to address customer needs and improve service quality.
• Provide feedback to management on recurring issues and suggest improvements to processes or products.   Manage appointment scheduling by aligning company and customer availability, ensuring a smooth and hassle-free booking experience.

Requirements :

Pay rate :