Sales Lead - San Francisco Main

Job Category : Thrift Stores - all positions

Requisition Number : SALES022169

Posted : October 16, 2025 | Part-Time

Locations

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THE SALVATION ARMY - SF MAIN THRIFT STORE

SALES LEAD, FULL TIME / BENEFIT ELIGIBLE $20.18 per hour

THE SALVATION ARMY MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

POSITION OBJECTIVES

To provide customers with the best selection, exceptional service and well-organized stores so we can offer spiritual, social, and rehabilitation programs to those in need.

Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.

Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff.

Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on the right track and focus where they need to improve.

QUALIFICATIONS

High School Diploma or equivalent.

Must have a minimum of one-year previous retail experience and Supervisory experience preferred.

Must pass background check, which will include Criminal History and Sex Offender Registry.

Ability to communicate effectively with management, store employees, customers and donors.

PHYSICAL REQUIREMENTS

Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.

Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.

Ability to lift up to 50 lbs.

Ability to perform various repetitive motion tasks.

CORE COMPETENCIES

Problem Solving – Identify & resolve problems promptly; gather, analyze information, and develop solutions.

Oral Communication – Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.

Written Communication – Write clearly and informatively; edit work for spelling and grammar; present numerical data accurately; read and interpret written information.

Teamwork – Balance team and individual responsibilities; build a positive team spirit, morale, and group commitment to established goals, core values and objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Takes an active role and partners with the Store Manager in daily store operations. These routines include opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations.

Assumes responsibility for all day-to-day store operations (including personnel and cash handling) in the absence of the Store and / or Assistant Manager. Discuss concerns with District Sales Manager.

Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.

In the absence of the Store Manager and Assistant Manager – schedules Store Employees to ensure appropriate coverage in store and donation center, coordinates daily morning and shift-change team meetings, provides coaching, training, and development to the Store Employees, and is responsible for processing paperwork per Review Standards, especially as it relates to Time and Attendance compliance.

Ensures high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations. Develops strategies to improve service to maximize the customer experience.

BRP (Back Room Processing) – Supports Store Manager to ensure Back Room Processors / Warehouse Associates work effectively and efficiently to meet daily processing goals.

Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy Assignments are put in place at the store.

In the absence of the Store Manager and Assistant Manager – protects and secures store currency, inventory, and property. This includes safe funds (including daily logging of cash deposits), bank deposits, products for sale, store equipment, and building security.

Ensures building is secured during non-operating hours with alarm system arming and alert protocol.

Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately. Assists Store Manager and Assistant Manager with conducting and recording mandatory Weekly Store Meetings.

May transfer or be relocated to other stores based on business needs.

Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration.

PREFERRED QUALITIES

Dedicated – Devoted to a task or purpose with loyalty or integrity.

Team Player – Works well as a member of a group.

Enthusiastic – Shows intense and eager enjoyment and interest.

Ability to Make an Impact – Inspired to perform well by the ability to contribute to the success of a project or the organization.

Work–Life Balance – Inspired to perform well by having ample time to pursue work and interests outside of work.

Peer Recognition – Inspired to perform well by the praise of coworkers.

EDUCATION

GED or better, or High School or Equivalent or better.

EXPERIENCE

Minimum 2 years : Team Leader, Retail Environment and Retail Sales Floor Experience.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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