Account Director

Taking applications from CT, MA as we follow a one day / week in office policy.

The position of Account Director, on our Strategic Services team, requires skills to build strong account satisfaction, retention, growth and reference-ability for one or more high priority accounts within our digital marketing agency.

Key responsibilities include leading the development of best-in-class marketing solutions for clients including building strong client relationships through regular, proactive, value-added communication.

This person must exhibit the core skill of the ability to grow their accounts, with a proven track record of client retention and growth.

Measures :

• Department P&L Client revenue and gross margins Client retention Prospect sales Reports to : SVP, Strategic Services RESPONSIBILITIES :   Lead and manage 100% of client communications with a deep understanding of the project :  mainly website development and site builds Actively participate in team meetings, providing insight in areas of difficulty Develop such a relationship with a client that you are the trusted advisor / partner – you’re thinking about their business from a strategic approach.

You are able to ask them for referrals Proactive account planning Proactively push work through the agency Participate regularly in the pitch process / presentations Actively find growth opportunities with your clients and step in where there are issues with scope creep Fully understand the Primacy products / services and identify opportunities Responsible for the organic growth of current clients Remain in tune with clients and sense issues before they arise Hold poise and patience but stay firm in challenging client situations and manage those situations to resolution Remain aware of billing situation of clients Use your own network or look for new opportunities to broaden your own network Remain diligent about changes in the digital marketing landscape, be vocal about them with clients, and make it actionable Organize and lead large team and client meetings (ideation sessions, department meetings, trainings, etc.)  What it takes to succeed in this role QUALIFICATIONS :