Patient Services Representative I / II

Job Description

Job Description

Salary : $24.00+DOE

$1,000.00 retention bonus (1 / 2 paid at six months and remainder paid at one year) for new hires.

This position performs registration duties to include, but not limited to, patient check-in and check-out, payment posting and collection, etc.

Minimum Qualifications :

Education

High School Diploma or Equivalent

Experience

One-year recent experience in office setting and one-year recent customer service experience or two years recent customer service experience. A recent certificate from a healthcare office program may substitute for experience. Prior experience in a medical, behavioral health or dental office preferred.

Essential Functions :

P SR I :

• Report to work as scheduled, on time and prepared to start working. Remain at work for their entire work schedule. Note : an ability to work all shifts with one-week notice unless there is an emergency is required. Shifts begin at 7 : 30am and end at 6 : 00pm.
• Serves as ambassador to ICHC with patients, vendors and visitors.
• Performs greeting activities in the waiting room, to include but not limited to, welcomes and assists patients, monitors length of time in waiting room and keeps in contact with patients, organizes and surface cleans reception and other public areas and provides miscellaneous forms and requested items to patients.
• General housekeeping including inspecting facility entrances and exits (and if necessary, throwing down ice melt), waiting room, office areas and restrooms throughout the day during Centers hours of operations.
• Routes patients coming into center appropriately.

PSR II :

PSR III (Lead) :

PSR I, II, & III :

Knowledge, Skills and Abilities

Technically proficient computer skills with Microsoft Office Suite (Word, Excel).

Thorough knowledge of common office equipment (copier, fax, printer, etc.).

Excellent oral and written communication skills.

Ability to organize and prioritize tasks.

Ability to work under pressure.

Strong attention to detail and problem-solving skills.

Ability to work independently and as a team member.

Ability to make change and reconcile a cash drawer.