Senior Manager, QCC Operations

Senior Manager, Qcc Operations

The Senior Manager, QCC Operations, is responsible for leading and overseeing a team of QCC Managers across Distribution, Production, Transportation, and Maintenance. This role focuses on engaging team members, optimizing operational excellence, and ensuring compliance with quality, safety, and regulatory standards. The Senior Manager provides vision, direction, and measurable goals for the functional units while driving cost per piece through cost control and strategic initiatives.

Duties and Responsibilities (other duties as assigned)

• Team Member Engagement
• Lead a minimum of two functional units (dough production & sanitation, warehouse inbound / outbound, transportation, customer service, or maintenance).
• Provide vision, direction, and measurable goals for direct reports.
• Hire, mentor, evaluate, and if necessary, discipline team members.
• Develop incentive programs, manage labor planning, and support leaders' development.
• Operational Excellence
• Drive cost per piece through cost control and strategic initiatives.
• Enforce quality, safety, and regulatory standards.
• Optimize processes and productivity; implement strategic initiatives.
• Serve as the primary operations leader in the Director's absence.
• Financial Leadership
• Help create and manage annual operating and capital budgets.
• Analyze P&L, identify cost-saving opportunities without sacrificing quality.
• Track capital improvements and budget expenditures.
• Customer & Stakeholder Engagement
• Build relationships with franchisees, store GMs, suppliers, and internal customers.
• Model service-oriented best practices and ensure delivery accuracy.
• Drive inclusive culture to support Papa John's brand.

Education, Experience & Certifications

Functional Skills

Our Values

Our Core Competencies

Papa Johns is an equal opportunity employer.