Insurance Claim Service Specialist

Insurance Processing Representative

We are seeking a dedicated and friendly Insurance Processing Representative and provide exceptional support to our borrowers. In this role, you will be the primary point of contact for customer inquiries related to their mortgage insurance needs, ensuring a positive experience through clear communication and efficient service. If you enjoy helping others and have strong communication skills, this could be a great opportunity for you to grow within a supportive organization committed to customer satisfaction.

In This Role, You Will :

Handle incoming phone calls and emails to process customer requests related to their insurance requirements and escrow inquiries

Maintain friendly, professional, and helpful interactions with IHFA borrowers

Work with the insurance servicing vendor to update borrower insurance information

Complete various reports to maintain borrowers active insurance

Follow Agency guidelines for insurance processing

Provide backup support for customer service calls as needed

Other job duties as assigned

Why Work With Us?

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.