Senior Account Manager

Senior Account Manager

The Senior Account Manager maintains vendor relationships and serves as primary iLottery program contact. This role focuses on driving customer success, competitive market strategies, and managing customer contracts and support issues. The ideal candidate will possess strong leadership, communication, and problem-solving skills to effectively manage and exceed customer expectations.

What You'll Do

Customer Relationship Management :

• Nurture and uphold positive relationships with the Lottery and other vendors.
• Serve as the daily point of contact for customer interactions, ensuring satisfaction and long-term partnership.
• Customer Success Leadership :
• Develop and implement a joint success plan with the Lottery to meet and exceed customer goals and objectives.
• Lead initiatives to ensure the successful delivery of products and services, aligning with customer expectations and business objectives.
• Lead the collaboration with the entire iLottery team, the Lottery and other vendor partners.

Market Strategy and Contract Management :

Business Performance Insights :

Best Practices Documentation :

What We're Looking for

Company Summary

Aristocrat Interactive is Aristocrat Leisure Limited's (ASX : ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).

About Aristocrat

Aristocrat Leisure Limited (ASX : ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

Travel Expectations

None

Pay Range

$132,923 - $246,857 per year

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https : / / atibenefits.com / .

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations / tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat's gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.