IT Service Desk Supervisor

Description

: The IT Supervisor is responsible for providing technical support, guidance, and supervision to aligned IT team(s). They assist in managing the day-to-day operations of the aligned IT team, ensuring the smooth functioning of IT systems and services. The IT Supervisor oversees user support, troubleshoots technical issues, and coordinates with vendors as necessary. They also assist in implementing IT policies and procedures, monitoring system performance, and collaborating with the IT Manager to execute IT priorities.Education : Preferred : Associate's degree in computer science, information technology, or a related field. Experience : Required : Minimum of 3 years of experience in IT support or a similar technical role, or healthccare related experience. Prior experience in team leadership, project coordination, and customer support is preferred OR Associate's degree in computer science, information technology, or a related field. Skills : Strong leadership and communication skills with the ability to effectively manage and motivate a team. Proficiency in IT project management methodologies and tools. Strong problem-solving and decision-making abilities. In-depth understanding of IT applications, systems, infrastructure, and operations. Knowledge of process analysis, optimization, and documentation. Strong communication and collaboration skills. Licensure / Certification / Registration : N / A