Mobility Specialist (Driving) - Houston

Mobility Specialist (Driving) – Houston

Company : SP+ (SP Plus)

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out." SP+ is the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking to power checkout-free experiences anywhere you go to make everyday experiences of living, working, and playing remarkable – giving us back our most valuable asset, time.

Responsibilities

• Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility.
• Assists customers in making payment to fully automated revenue control equipment.
• Goes above and beyond to deliver an exceptional client and customer experience that is guided by the SP+ Promise.
• Assists in the management of the day-to-day activities of the assigned location.
• Monitors parkers in pay-in lanes.
• Makes every customer interaction a moment that matters through friendly and professional conduct.
• Assists customers who have forgotten where they parked their vehicle.
• Performs other necessary functions as assigned.
• Conducts garage and facility audits as required by management.
• Counts "bank" of revenue (if required) at beginning of shift to ensure starting total is correct.
• Makes change (if required) for customers before transactions.
• Quotes rates for parking services.
• Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily.
• Resolves customer complaints independently or with the aid of a supervisor.
• Answers telephone in a prompt and courteous manner (if required).
• Maintains cleanliness of facility and picks up trash in the surrounding area.
• Presents themselves professionally (neat appearance and in uniform) at all times while at work.
• Arrives to work on time for scheduled shifts.
• Completes any other duties that may be assigned by the supervisor.

Qualifications

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The exposure level in the work environment to vehicle emissions is moderate to high. The exposure level in the work environment to extreme hot / cold temperatures is moderate to high. The work environment is subject to all weather conditions including, but not limited to, precipitation and wind. The exposure level in the work environment to bright sunlight and nighttime working conditions is high.

Physical Demands

While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

EEO Statement

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Location

US-TX-HOUSTON

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Management and Manufacturing

Industries

Facilities Services

Referrals

Referrals increase your chances of interviewing at SP+ (SP Plus) by 2x.

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