Join M Cole Wilson American Family Insurance, a customer-focused insurance agency located in Overland Park, Kansas. We are currently hiring a Customer Service Representative to join our dynamic team. At M Cole Wilson American Family Insurance, we prioritize exceptional customer service and strive to make a positive impact on the lives of our clients.
As a Customer Service Representative, you will play a crucial role in providing top-quality service to our policyholders. You will respond to inquiries, assist in resolving customer issues, and create a positive experience with every interaction.
In this hybrid remote position, you will have the flexibility to work both remotely and in our Overland Park office, ensuring a balanced work environment to cater to different working styles.
If you are a highly motivated individual with a passion for delivering outstanding customer service, we invite you to apply for the Customer Service Representative position at M Cole Wilson American Family Insurance.
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Parental Leave
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
- Respond to customer inquiries promptly and professionally through phone, email, and chat
- Provide accurate and helpful information regarding insurance policies, coverage, and claims
- Assist customers in updating their policy information, including address changes and policy amendments
- Process customer payments and ensure accurate billing
- Collaborate with other team members to resolve complex customer issues and provide timely resolutions
- Maintain a high level of product knowledge to effectively address customer questions and concerns
- Strong interpersonal and communication skills with a friendly and inviting demeanor
- Excellent problem-solving abilities and attention to detail
- Prior customer service experience preferred
- Proficiency in computer systems and software applications
- Ability to work independently and as part of a team
- Availability to work flexible hours, including evenings and weekends
- Demonstrated commitment to outstanding customer service
Customer Service Representative • Overland Park, KS, US
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