Project Coordinator

Job Opportunity at Dow Jones Customer Service

The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including The Wall Street Journal, Barron's, MarketWatch, Investor's Business Daily, Dow Jones Factiva, and Dow Jones Risk & Compliance. We are a collaborative group focused on delivering excellence during every customer interaction.

About the Role

You will be based at our New Jersey office reporting to the Manager, Projects and Continuous Improvement. Key focus areas are :

• Project coordination for priorities within DJCS to improve the customer and agent experience.
• Continuous improvement of DJCS self-service tools.

You will :

You have :

Our benefits include :

Dow Jones is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Reasonable accommodation is available for qualified individuals with disabilities in the job application and / or interview process.