Customer Success Manager

Join to apply for the Customer Success Manager role at Aptarro

Join to apply for the Customer Success Manager role at Aptarro

This range is provided by Aptarro. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$95,000.00 / yr - $115,000.00 / yr

Location : This is a remote position open to candidates based in Atlanta, GA; Austin, TX; Burlington, VT; or Tallahassee, FL .

Reports to : Director, Customer Success

Salary range : $95,000-$115,000 base + variable compensation

Who We Are

At Aptarro , we believe the best work happens when people feel valued, supported, and empowered to thrive! Our culture is grounded in our A.R.R.O.W core values, which guide everything we do and keep us moving forward – together.

Agile Mindset – We adapt and pivot with purpose.

Relentless Resourcefulness – We find solutions, no matter the challenge.

Raise Your Hand – We step up, own it, and contribute.

Only What Matters – We simplify and focus on what drives impact.

We Do Hard Things Together – We solve tough problems as a team.

We help healthcare providers get paid accurately and on time—without getting stuck in the complexity of billing, coding, and compliance. Our Revenue Cycle Management (RCM) solutions reduce denials, ensure compliance, and integrate seamlessly with EHRs, practice management, and hospital information systems—so providers can focus on what matters most : patient care.

We help our customers make right easy—every day.

What You'll Do

We're looking for a strategic and relationship-driven Customer Success Manager (CSM) to partner with our top healthcare clients. In this high-impact role, you'll lead efforts to retain and grow key accounts, ensuring our customers achieve measurable outcomes and long-term value through our platform.

Role

As a trusted advisor to clinical, operational, and technology leaders, you'll guide clients toward success—positioning our solutions at the heart of their transformation.In this role, you will :

Own Strategic Account Planning

• Develop and execute account strategies that align with client business goals.
• Map executive sponsors and key stakeholders, define account roadmaps, and forecast renewal, upsell, and expansion opportunities.

Oversee Renewals, Price Increases & Contracts

Lead Executive Engagements

Drive Account Growth & Expansion

Build Trusted, Multi-Level Relationships

Champion the Voice of the Customer

Monitor & Improve Account Health

What You Bring

Success Metrics

Why Join Us :

At Aptarro , you'll be part of a fast-growing company transforming how healthcare providers and revenue cycle organizations achieve better outcomes. Our platform combines automation, analytics, and AI-driven insights to help customers improve revenue cycle performance, HCC coding accuracy, and compliance — directly impacting the quality-of-care patients receive.

Here's what you can expect when you join our team :

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

IT Services and IT Consulting

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