Customer Success Manager (Hyper Scale)

Consultant - Customer Success Manager (Adobe Practice)

The Consultant - Customer Success Manager (Adobe Practice) performs client relationship management, value measurement execution, and stakeholder engagement within consulting engagements. The Customer Success Manager supports client Value Realization initiatives and delivery teams utilizing customer success methodologies and value measurement techniques (e.g., success metrics definition, ROI tracking, adoption analysis) to maximize business outcomes and demonstrate measurable value throughout the engagement lifecycle. Successful candidates for this role have analyzed client success patterns, translated business objectives into value realization roadmaps, and championed client outcomes while balancing expectations, capabilities, and constraints of client and consulting environments.

Duties And Responsibilities

Client Relationship Leader / Driver

• Proven ability to work independently to understand client business objectives, success criteria, and value realization opportunities
• Able to drive the translation of client strategic goals into measurable value outcomes and success metrics
• Demonstrates deep understanding of customers' business processes, organizational culture, success challenges, and value drivers
• Manage account relationships with appropriate client stakeholders, providing regular status updates on value realization progress

Value Analysis / Solutions / Outcomes

Communication & Stakeholder Management

Strategic Value Thinker

Problem Solver & Success Advocate

Documentation & Reporting

Qualifications

Required

Preferred