Claims Manager

About Altom Transport

Altom Transport is a third-generation, family-owned commercial trucking carrier specializing in a wide range of commodities including lubricants, hazardous materials, and logistics across multiple divisions including sister companies. We are committed to safety, reliability, and operational excellence. With this in mind, we are seeking a strong Claims Manager who will lead our claims and risk management function to the next level.

Role Overview

As Claims Manager, you will be responsible for overseeing our internal claims handling and risk mitigation efforts. You will manage claims from investigation through resolution, partner with external adjusters, ensure documentation and compliance, analyze trends, and help shape our strategy to reduce loss and manage cost. You will be a key contributor to the company’s risk profile and performance.

Key Responsibilities

• Lead and manage the end-to-end claims process (property, casualty, auto / trucking, cargo, bodily injury, etc.) for the company.
• Act as the primary liaison with insurers, TPAs (third party administrators), adjusters, legal counsel and internal stakeholders.
• Investigate claims promptly, ensure proper documentation, determine root cause, advise on coverage, subrogation, salvage, and defend / mitigate exposures.
• Develop, monitor and report on key metrics (e.g., claim frequency, severity, reserves, subrogation recovery rate, litigation trends).
• Analyze claims data and trends, identify opportunities for loss control, prevention, and improved safety practices.
• Review and approve reserve and settlement recommendations; ensure adequate and consistent reserves, review payment funding and invoices.
• Collaborate with operations, safety, human resources, fleet management, insurance and legal teams to align claims strategy with business objectives.
• Support the insurance renewal process by providing insights on exposure, loss history, and claims trends.
• Develop and maintain policies, procedures, and best-practice guidelines for claims handling and risk mitigation.
• Train, mentor and manage any direct claims team or external adjuster relationships to ensure consistent, high-quality service.
• Ensure compliance with all relevant regulatory, insurance, and legal requirements.

Requirements

Qualifications & Skills

Preferred / Nice-to-Haves

Benefits

What We Offer