Outreach& Intake Case Mgr

Outreach & Intake Case Manager The Case Manager will determine Outreach Services program eligibility and will provide an assessment of social, psychological, and environmental factors to determine the needs of the client for linkage to needed services / resources. Working with the client, client's significant other, family, faith-based community and other community providers, the case manager will provide / facilitate access to resources to meet the client's needs.

Primary Functions :

Provides intake screening and assessment at Swope Central and homeless sites including non-traditional sites such as streets and homeless camps.

Determines homeless eligibility and mainstream resource eligibility.

Assists clients in determining needs and provide information / education on services available at Swope and in the community to meet client's needs.

Provides intensive case management for Outreach clients at Swope Central, homeless sites, client's home or wherever the resource or service emanates. Connect the client to resources, supports, and services and provide appropriate referrals, i.e., Medicaid, entitlements, Shelter Plus Care, etc.

Provides follow up to ensure needed services are received, for example by reminding clients about appointments, medication management, helping collect necessary data / information for benefit application, skill training, education; helping complete applications; promoting client understanding of instructions from medical / behavioral health providers and other community service providers.

Coordinates all aspects of needed services such as housing placement, substance abuse treatment, medication management, medication / behavioral health appointments, benefits applications, skill training, employment services, and clean and sober socialization.

Develops, reviews, and updates treatment plans in collaboration with the client, utilizing a strength-based model for on-going services.

Documents all client encounters / case management activities in the client record in a timely manner, and completes other paperwork and documentation as required by grantors, Swope Health, Supervisor, and other Swope Health Services Departments and Collaborators.

Facilitates group case management at Swope Central, Satellite Clinics, and Outreach as agreed by Supervisor and in collaboration with the Outreach Services Team. Examples include groups to address relevant issues such as finding affordable housing, Landlord / tenant issues, health-care issues, prevention strategies, etc.

Participates on the Outreach Services Team to receive feedback and assignments, communication department information, build organizational unity, and to collaborate with Team members.

Collaborates with other Swope Health Services Providers to provide continuity of care, locate clients for followup, and to ensure clients progress in regard to goals and objectives of the Treatment Plan and Program, including mental health treatment, medical appointments, medication compliance, recovery issues, legal issues, permanent housing, continuing education, employment, and spiritual support and growth.

Completes all required training and cultivates personal and professional development in order to remain current in theory and evidence-based practice, research, and policy, ensuring quality practice and cultural competence.

Networks and collaborates with other agencies and advocates for social issues while representing Swope Health Services in the greater Kansas City Community. This includes attending community meetings when needed as assigned and agreed upon by the Outreach Services Supervisor.

Attends individual and / or group supervision as needed to formally evaluate practice with clients, improve services and effectiveness with clients, and discuss concerns.

Completes all other duties as assigned.

Education Requirements :

A bachelor's degree in social work, Psychology, or related area is preferred. Those currently enrolled in bachelor's degree program with at least 2 years of completed college credits will also be considered.

Experience & Qualifications :

Minimum 2 years' experience, preferably in case management and practice in the social service field with knowledge, sensitivity, and experience focused on homelessness, domestic violence, trauma, substance abuse, human trafficking, HIV / AIDS, mental illness and / or other challenges.

Knowledge and experience in professional documentation and record-keeping.

Knowledge of community resources.

Knowledgeable in Word, Outlook, and other computer programs needed to fulfill job requirements, as well as ability to document in an electronic medical records system.

Excellent interpersonal and communication skills.

Must possess a valid driver's license with daily access to reliable transportation.

Excellent follow-up skills, analytical thinking, the ability to find creative solutions and the ability to seek out resources within the agency as well as the community.

Ability to multi-task, organize, prioritize, pay attention to detail, communicate, and to complete tasks in a professional timely manner.

Ability to work effectively in a fast-paced and dynamic environment with flexibility in scheduling while professionally managing the physical and emotional traumas of clients.

Possess the competence to gather and interpret information regarding the client's physical, social emotional, and spiritual status. Ability to satisfy all clinical competencies as it relates to service delivery.

Ability to work on a team and support the mission, vision, goals, and values of the Outreach Services Department and Swope Health Services.

Swope Health Services supports its team members with :

Medical benefits (including a Health Savings Account option), dental and vision

401(k) retirement plan with company match

Company-paid benefits such as life insurance, Accidental Death & Dismemberment, and Short- and Long-Term Disability

Flexible Spending Account

Paid Days Off beginning at 12 days annually, effective the first day of employment

Eight annual company-paid holidays; One annual paid personal day

About Swope Health Services :

Each year, Swope Health serves over 45,000 patients, encompassing more than 200,000 visits in four counties on both sides of the state line. Our team members are proud of the work we do and the promise we've made delivering coordinated care that values the needs of the whole person and championing better health in our community. Swope Health is a special place that cares for the people who need it most, wherever they are in the community. As part of our promise to battle health inequities and provide high-quality, comprehensive care, we make care visible. That means we proudly deliver our promise through every action, every day.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.