Strategic Operations Business Services Manager

Strategic Operations Business Services Manager

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Strategic Operations Business Services Manager to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Business Services

Corporate Real Estate & Business Services is a global team that manages our vast corporate real estate portfolio. It also has responsibility for corporate security, business continuity / resiliency, and business services such as facilities management. The team takes an innovative approach to supporting day-to-day operations and fostering a dynamic workplace, while driving commercial and operational efficiencies.

How you will create an impact

Reporting directly to the Vice President, Global Sourcing and Procurement Services, the Strategic Operations Business Services Leader will drive operational excellence and strategic alignment across all of AIG's North American offices. This pivotal role ensures that Business Services functions as a seamless and efficient single point of contact for all U.S. and Canada business needs. The leader will proactively partner with regional business services, Finance, Audit / Risk, and IT to develop and implement optimized processes, manage third-party strategies, mitigate risks, and cultivate a positive workplace experience that directly supports AIG's overall business objectives.

Responsibilities include :

• Lead strategic planning and operational excellence initiatives for the North America Business Services program
• Drive the execution and implementation of standardized operational frameworks and best practices across North America
• Establish and maintain robust performance measurement systems and governance frameworks
• Cultivate and expand strategic relationships with key global and regional stakeholders
• Develop and deliver executive-level presentations and communications
• Champion a culture of innovation, continuous improvement, and client focus
• Act as a central liaison and communication conduit for strategic messages and initiatives
• Conduct market research, industry benchmarking, and networking to identify emerging trends
• Partner with cross-functional teams and external stakeholders, leading change management initiatives
• Provide strategic support and guidance across the broader global team

What you'll need to succeed

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join usacross our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.