Store Manager : NAADAM

NAADAM Store Manager

We're NAADAM. We make heirloom-worthy styles that are soft AF and made to love season after season. Plus, we cut out the middlemen so Mongolian herders are paid more and our quality knitwear costs you less. It all started in the middle of nowhere. The Gobi Desert, to be exact. When college friends Matthew Scanlan and Diederik Rijsemus accidentally found themselves living on a remote nomadic herding farm in the middle of Mongolia. While there, they became friends with the local herders. And witnessed firsthand how traditional cashmere traders fixed prices and kept the profits. The duo realized that they could cut out the middlemen, pay their herder friends more, and sell luxury knitwear for less.

About the Role

We are seeking a dynamic and visionary Store Manager to lead our NAADAM boutique, powered by the Leap Platform, in Chicago. This pivotal role is designed for an experienced, results-driven leader who thrives on building high-performing teams, driving business growth, and delivering an elevated client experience.

As Store Manager, you will own the full scope of store leadershipfrom strategic planning to executionensuring excellence in operations, people management, and customer engagement. You will lead by example on the sales floor, set clear goals, and foster a culture rooted in collaboration, performance, and continuous development. Your ability to coach and inspire will be key in cultivating a high-impact team and building a pipeline of future leaders.

In addition to overseeing day-to-day store operationsincluding sales, staffing, scheduling, visual merchandising, and inventory managementyou'll act as a local market expert. By understanding consumer behavior, regional trends, and community events, you'll activate the store through localized outreach and events that deepen client relationships and drive traffic.

Beyond your home location, you may support other Leap-powered stores in the area through cross-store initiatives, new store openings, and onboarding support. This role requires an entrepreneurial mindset, a strong operational foundation, and comfort navigating modern retail tools and platforms such as Shopify, Endear, Slack, and Google Workspace.

Position Requirements

• Minimum 5+ years of progressive retail leadership experience with a track record of hiring, developing and leading successful teams.
• Proven expertise in premium, luxury, or high-touch retail environments.
• Strong business acumen with the ability to analyze metrics and pivot strategy to meet evolving goals.
• Operational excellence in scheduling, payroll, inventory, visual merchandising, and policy compliance.
• Demonstrated ability to create individualized experiences and foster long-term client relationships.
• Flexible availability, including evenings, weekends, holidays, and occasional travel as needed.
• Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs.
• Must be 18+ years of age.

Annual Pay Range : $60,000 - $70,000. Compensation will be based on experience, qualifications, and skills.

Interpersonal Skills

Key Performance Indicators (KPIs)

In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.