Shuttle Customer Service Agent - BOS Airport

Shuttle Customer Service Agent

Driving Service With A Smile - Join Us Today! The Shuttle Customer Service Agent ensures safe, efficient, and friendly shuttle operations by assisting passengers with directions, luggage, and inquiries, maintaining cleanliness, conducting equipment checks, and supporting timely departures through effective communication.

What It's Like To Work As A Shuttle Customer Service Agent :

• Greet passengers warmly and provide clear directions regarding shuttle routes, terminals, and airport amenities
• Coordinate shuttle departures every 1015 minutes, ensuring smooth transitions and timely service
• Assist passengers with luggage, boarding, and ensure everyone is seated before departure
• Conduct pre-shift equipment checks and report any malfunctions immediately
• Maintain shuttle and work area cleanliness between trips to ensure a safe, welcoming environment
• Address passenger inquiries, complaints, and lost item reports with professionalism and care
• Guide passengers during emergencies, following safety protocols and evacuation procedures
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

Why Work For PrimeFlight?

Qualifications :

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and / or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

Physical Activity / Working Conditions May Include :

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state / province, and local laws.