Title : IT SupportSpecialist
Duration : 12Months
Client : The County ofOttawa
Location : West Olive MI49460
Note : This is an OnSiteRole.
JobDescription :
- Assistscustomers by taking calls accurately recording incidents providingresolution over the phone and through remote assistance triagingand escalating issues on time.
- Installsconfigures maintains and troubleshoots computer equipment andsoftware.
- Analyzesincidents and develops recommendations for eliminating reoccurringincidents.
- Developsdocumentation for procedures methods andresolutions.
- Providestraining for end users on desktop software in oneonone or groupsettings.
- Participatesin desktop management by assisting in the development deploymentand testing of software packages computer images and patchmanagement.
- Recommendsnew methods and procedures forsupport.
- Helpssupport an equitable safe diverse and inclusiveworkplace.
- Performsother related functions asassigned.
ApplicableSkills :
- Abilityto interact positively and objectively with coworkers endusersvendors regulatory and funding agency programming staff from a widerange of cultural and socioeconomic backgrounds and with varyinglevels of technical knowledge and skills.
- Excellentwritten verbal and interpersonal communications skills includingthe ability to communicate clearly with technical and nontechnicalstaff.
- Excellentphone and customer serviceskills.
- Excellentworking knowledge of computer / networking technologies and operatingsystems
- Excellentdiagnostic and troubleshooting skills as well as good analyticaland problemsolvingskills.
- Goodworking knowledge of applications tools systems and / or databasestechnologies.
- Advancedworking knowledge of PC Hardware Operating Systems Software andrelated equipment A / V Equipment and Controls Networkcabling.
- Abilityto work independently by determining and prioritizing work andaccurately and efficiently completing tasks with minimalsupervision.
Ifyou are : bright motivated skilled a differencemaker able to getthings done work with minimum direction enthusiastic a thinker ableto juggle and multitask communicate effectively and lead then wewould like to hear from you.
We need exceptionally capable peoplefor this role for our client so get back to us and tell us why youthink you are afit."
AboutUs :
TriForceis one of the fastest growing companies in Philadelphia region byreceiving the award 5 times and 3 times(Ranked #) on Inc.
5000fastest growing companies in the USA. TriForce Consulting ServicesInc. is an established consulting services firm offering innovativesolutions to Government and Commercial sectors.
We specialize inbuilding customized software applications solutions such asknowledge management systems business intelligence data analysisdatabase support and maintenance data warehouse implementation andsupport systems architecture and systems integration for ourclients.
Our technical competencies are in Java.NET SharePoint PHPBusiness Intelligence (Cog nos Data Warehouse) mobile applicationsplatforms (iPhone iPad Android Blackberry) and various othertechnologies.
We also specialize in providing resources to manageinfrastructure projects. TriForce is one of the fastest growingcompanies in the Philadelphia region by receiving the award 5 timesand 2 times on Inc.
5000 fastest growing companies in theUSA.
Creative solutions Knowledge of computer operating systems,hardware and software Analytical thinking skills Knowledge ofengineering science and technology To be thorough and pay attentionto detail Must have an A+, MCSA, or HDI Service Desk Certificationor equivalent experience.
Basic troubleshooting of LAN / WAN issuesRemote troubleshooting of desktop issues
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