Front Office Manager (Must Have Open Availability, Primary Shift 3pm - 11pm)

Job Description

Job Description

YOUR NEXT DESTINATION AWAITS

Careers at Commonwealth Lodging

Who we are :

Top Notch Talent + World Class Hospitality

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

We are a company with a culture that understands relationships and Team First! We value professionalism, integrity, and honesty as we work towards providing world class hospitality . We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission!

You'll love working for us because :

The People . You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with! Core Values : Team First, Own It, Relationship Oriented, Professionalism, Integrity / Honesty

What you can expect from us :

Access to your money before payday!

Medical / Dental / Vision, 401K, Company paid short- and long-term disability insurance, Company paid life insurance, Travel discounts, Merit increases, Years of Service Awards, Employee Assistance Program, Advancement Opportunities, Paid holidays, Tuition reimbursement, Referral Bonus-work with your friends! Multiple incentive bonuses! And much more!

How you will make an impact / Key responsibilities :

POSITION OVERVIEW : The position involves high guest contact and presents the first point of contact for all of our guests. The Front Office Manager is responsible for. Working to resolve guest challenges, ensuring guest satisfaction. Manages front office operations to ensure profitability, cost control, and guest satisfaction. Oversees room reservations, front office systems, supplies inventory, forecasting, and department budget to maximize revenue. Training, scheduling, and evaluations of all Front Office staff. Conducts regularly scheduled meetings of front office personnel. Upholds the hotel's commitment to hospitality.

This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

What you need to succeed / Core competencies :

QUALIFICATIONS, EDUCATION & EXPERIENCE :

• High School Graduate or General Education Degree (GED) : or Work Equivalent. College degree preferred.
• Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred.
• Minimum of 1-2 years of experience in customer service management position, hotel management experience preferred.
• Able to solve problems and make sound business decisions.
• Yield management experience.
• Effective business writing skills.
• Good understanding of the English language.
• Good communication skills both written and verbal.
• Exert physical effort in lifting / transporting at least 25 pounds.
• Push / pull carts and other equipment up to 100 pounds.
• Endure various physical movements throughout the work areas.
• Satisfactorily communicate with guests, management and co-workers to their understanding.
• Must be able to stand and exert well-paced mobility for up to 8-hours in length.
• Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
• Knowledge of the local area
• Ability to suggestively sell.

Responsibilities :

This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.

Work environment : Work environment front office, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings.