Sr Analyst- Executive IT Support

Optimum

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are Optimum!

Job Summary

This position is for a Senior Analyst, Information Technology Executive Support dedicated to delivering a "technology concierge service" of the highest level to Optimum's senior executives, including Executive Management and all members of the executive suite. The Senior Executive Support position will be responsible for the ongoing support of senior members of the Corporation. This position will serve as the single point of contact for communication and coordination for any senior management technology issue, request or question. This position is the face of technology to many senior level users and needs to be able to represent Corporate IT in an appropriate fashion. Given the level and demanding nature of the user base, they must also be able to manage relationships, conflicts and communication with a high-level of proficiency. The Senior Analyst is required to provide on-call coverage during off-hours. They are also expected to travel to other offices and locations in order to provide onsite support when required. This position will be based in our Long Island City office and will be expected to be onsite from 8AM to 5PM every workday.

Qualifications

• Bachelor's degree in Computer Science or similar degree preferred or the equivalent combination of education and job experience.
• Minimum of 5 years of Information Technology experience.
• Minimum of 3 years of directly providing IT support to executives.
• Ability to consult with executive leaders and demonstrate independent decision making and accountability in order to fully resolve issues with urgency.
• Ability to troubleshoot technical issues remotely.
• Experience with Windows OS, MacOS, Microsoft Office, Internet browsers and Email clients.
• Experience with Cisco conferencing systems.
• Experience with ITIL / Helpdesk ticketing systems.
• Working knowledge of systems hardware, printers, scanners, and other peripheral devices.
• 7x24 on-call availability to respond to support requests and flexible work schedule to respond to the needs of the business.
• Ability to work independently with minimum guidance as well as within a team environment.
• Ability to detect problem areas and recommend solutions for local and remote users.
• Effective communication and customer service interaction skills with users to interpret their needs efficiently and professionally.

Responsibilities

Providing a single point of contact for all IT related issues to senior management

Perform installations, configures and tests end-user hardware and software (Windows, MacOS, iOS, Android).

Coordinate with corporate IT resources to understand and minimize the impact of potential widespread issues.

Partner with Executive Leadership to evaluate new user or conference technology, evaluate and plan deployment options to ensure functionality and supportability.

Responds to and leads resolution of reported individual user issues on-site (or via MS Teams if user is remote)

Work with Facilities team to coordinate any office space changes, ensure technical components remain functional following office space work.

Provides support and education by preparing application, hardware, and network documentation.

Assists with the support and maintenance of IT managed network and system infrastructure in coordination with enterprise network team.

Serves as an escalation point for Associate Analysts.

At Optimum, we're fueled by our four core pillars : Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and / or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate / range at time of hire for this position in the posted location is$66,088.00-$108,573.00 / year. The rate / range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.