Rock System Administrator

Position Title : Rock RMS System Administrator

Employment Type : Full-Time

Reports To : Director of Product Management

Job Overview :

We are seeking a highly motivated and detail-oriented Rock RMS System Administrator to oversee and manage our Rock RMS (Relationship Management System) platform. This individual will play a key role in maintaining, configuring, and optimizing the system to support the operational, communication, and engagement needs of our organization. The ideal candidate has a strong technical background, is proficient in database and user management, and is passionate about leveraging technology to enhance ministry impact.

Key Responsibilities :

• System Administration :
• Configure and maintain the Rock RMS platform, including workflows, dashboards, attributes, and custom fields.
• Manage user accounts, roles, and permissions to ensure secure and appropriate access.
• Perform regular system updates, patches, and backups to ensure stability and reliability.
• Manage event registrations, forms, surveys, communications lists, and other Rock RMS tools.
• Data Management :
• Responsible for helping maintain our church database (Rock RMS).
• Oversee data entry, import / export processes, and ensure data integrity across all modules.
• Day-to-day maintenance, including but not limited to updating person information, reporting, and building event registrations.
• Create and maintain reports and analytics to support ministry operations and decision-making.
• Monitor and address duplicate records, incomplete data, and system errors.
• Integrations :
• Knowledge of custom workflows, plugins, and scripts tailored to the organization's needs.
• Collaborate with staff to identify technical requirements and develop solutions to enhance functionality.
• Work with the Rock RMS team and outsourced developers to troubleshoot and resolve integration issues between Rock RMS and other systems or software.
• User Support & Training :
• Provide technical support to staff and volunteers, addressing system-related questions and issues.
• Provide Tier 1 support on Sunday mornings and Wednesday evenings.
• Train team members on using Rock RMS features effectively for ministry operations.
• Ensure reliability and usability of check-in systems in collaboration with IT Support.
• Develop and maintain user guides and documentation for system processes and best practices.
• Conduct training for new staff users as part of the onboarding process.
• Develop rapport with the Rock RMS community as a source of learning and development.
• Stay updated on Rock RMS updates, tools, and community resources to continuously improve system performance.

Qualifications :

Education & Experience :

Technical Skills :

Soft Skills :

Preferred Qualifications :

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