Commercial Roofing Service Manager

Job Description

Job Description

Pay : $100,000.00 - $140,000.00 per year

Job description :

Location : Chicagoland

Pay : Base + bonuses + full benefits

We are one of the largest award winning National Commercial Roofing Contractors in the US. We were founded to give today's businesses a clear choice for trustworthy cost-effective roofing solutions. We embrace safety as an important part of a job well done. We are an expert in every type of roofing and waterproofing. coating green, and metal system application. Our emphasis is not just project based : we work to understand the budgets solutions and maintenance that fit best with all roofing assets.

Purpose : The Commercial Roofing Service Director is responsible for the overall day to day management and successful of roofing projects with an emphasis on service calls and maintenance, and repairs for commercial roofing systems for the operating unit in a designated territory. This is a critical leadership role that works with Sr Leadership to support and grow territory goals and objectives. Needs to understand and run the business aspect including management of P&L, monitor revenue gross profit margins and SG&A expenses.

Functions & Responsibilities :

• Manages service representatives who perform routine sales and field roof installers that perform project work services including installation, maintenance, and repair.
• Manages service contracts and directs support services.
• Creates guidelines, policies, and procedures to facilitate service delivery.
• Resolve customer issues utilizing professional experience, manufacturing, and other teams as needed.
• Oversees and directs the delivery of projects, services, or functions through the work of employees, implements policies, programs and directives set, and is responsible for determination, hire and termination decisions, and performance reviews.
• Directs the field service personnel and their deployment on service projects to assure customer experience and service outcomes are in alignment with customer and company objectives.
• Manage field operations and other business activities to ensure daily service levels are met.
• Set a clear direction for the field service team to ensure accountability and strong focus on customer satisfaction.
• Oversee the scheduling and training of field service and sales representatives.
• Develop methods, guidelines, and policies to facilitate service delivery.
• Monitor all operations key performance indicators and develop action plans to meet targets.
• Analyze reports, identify areas for improvement, increase performance.
• Organize workflow and delegate workload to service level.
• Advise and implement best practices to improve products, applications, and services.
• Identify and support employee development and training needs.
• Manage department finances including budgets and project invoicing.
• Review and analyze budget report and prepare and develop budget modifications and recommendations.
• Customer relationships and customer development.
• Prospect and sales to new and existing clients of additional services such a preventive maintenance program.

Required Knowledge and Skills

Benefits Include :

Job Type : Full-time

Benefits :