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IT Support Coordinator
IT Support CoordinatorMTU Maintenance Fort Worth • Dallas, TX, US
IT Support Coordinator

IT Support Coordinator

MTU Maintenance Fort Worth • Dallas, TX, US
9 days ago
Job type
  • Full-time
Job description

Overview

IT Support Coordinator at MTU Maintenance Fort Worth. We are seeking a highly organized and technically skilled IT Support Coordinator to oversee and manage our central Helpdesk operations. The ideal candidate will have hands-on experience with ServiceNow, coordinate local external field service teams, support IT operations in the TestCell environment, and be responsible for maintaining and supporting video conferencing systems in meeting rooms.

Duties / Responsibilities

  • Coordinate the central Helpdesk to ensure timely and effective resolution of IT issues.
  • Utilize ServiceNow for incident tracking, service requests, and reporting.
  • Manage and coordinate local external field service providers to support on-site IT needs.
  • Provide IT support in the TestCell environment, ensuring system reliability and performance.
  • Maintain and support video conferencing systems in all meeting rooms, ensuring seamless communication experiences.

Required Skills / Abilities

  • Proven experience in IT support or helpdesk coordination.
  • Hands-on experience with ServiceNow or similar ITSM tools.
  • Strong organizational and communication skills.
  • Ability to manage external service providers effectively.
  • Technical knowledge of video conferencing systems and IT infrastructure.

    • Benefits

  • Medical, Dental, Vision, and STD insurance are effective immediately
  • Medical Flexible Spending Accounts
  • Employer-paid LTD and Life / AD&D insurance
  • 401k with employer matching up to 2% with an additional discretionary contribution to 1% provided from the employer
  • Paid 2 weeks of Vacation, paid 10 days of PTO & Holidays
  • Annual Tuition Reimbursement
  • Monthly $30 Gym Membership Reimbursement
  • Passport and renewal compliance, and TSA reimbursement
  • Employee Assistance Program

    • Equal Opportunity

    MTU Maintenance Dallas, Inc. is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class. For more information and additional resources on "EEO is the Law," please visit : https : / / www.eeoc.gov / employees / index.cfm

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