Quality Manager

Talent Sourcer & Recruiter / Connecting People to Their Next Career

Position Overview :

The Quality Manager is responsible for ensuring that all products meet internal and customer quality standards through the development, implementation, and enforcement of quality processes. This role leads site-level quality systems, drives continuous improvement, and supports the resolution of non-conformances. The Quality Manager plays a key role in maintaining audit readiness, customer satisfaction, and process control across production sites.

Key Responsibilities :

• Oversee product quality processes and ensure compliance with internal standards and external regulations.
• Lead internal quality audits and coordinate corrective actions in response to audit findings.
• Manage quality documentation, SOPs, and records in alignment with the corporate QESH system.
• Analyze product defects and non-conformances, lead root cause investigations, and implement corrective / preventive actions (CAPAs).
• Collaborate with Production, Tech Services, and QC to align testing protocols and quality criteria.
• Support training for site personnel on quality procedures, customer specs, and issue reporting.
• Review and approve batch records, raw material specs, and final product certifications.
• Participate in customer complaint investigations and improvement initiatives.
• Maintain audit readiness and full compliance with internal / external quality requirements.
• Consistently reduce product defects and rework incidents across assigned sites.
• Ensure timely completion of all root cause investigations and CAPA actions.
• Improve quality performance metrics (e.g., first-pass yield, customer complaints) within 12 months.

Reporting Structure :

Educational Requirements :

Required Experience :

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