Billing Coordinator

At Crossroads Hospice & Palliative Care, our office teams play a crucial role that extends beyond administrative tasks and paperwork. Every team member is an essential part of the compassionate care we provide to our patients and their families. While our caregivers deliver vital medical support, we ensure that all aspects of our patients' needs are addressed. Our relationships, founded on trust, are the cornerstone of communication within our interdisciplinary teams.

We believe that end-of-life care should never feel transactional, regardless of economic factors. Every person we care for deserves to be treated with dignity, compassion, and respect, no matter the circumstances. Together, we strive to make each moment count, providing comfort and meaning not just to the patients but also to their loved ones, who will cherish these memories forever.

Consider joining us on this journey where your dedication to exceptional work can truly make a difference in the lives of those we serve. Together, we can create lasting impacts that transcend medical treatment.

Billing Coordinator Responsibilities :

Obtain referrals and pre-authorizations as required for procedures

Check eligibility and benefit verification

Review patient bills for accuracy and completeness and obtain any missing information

Prepare, review, and transmit claims using billing software, including electronic and paper claim processing

Knowledge of insurance guidelines, including HMO / PPO, Medicare, and state Medicaid

Follow up on unpaid claims within standard billing cycle timeframe

Check each insurance payment for accuracy and compliance with contract discount

Call insurance companies regarding any discrepancy in payments if necessary

Identify and bill secondary or tertiary insurances

All accounts are to be reviewed for insurance or patient follow-up

Research and appeal denied claims

Answer all patient or insurance telephone inquiries pertaining to assigned accounts

Set up patient payment plans and work collection accounts

Update billing software with rate changes

Billing Coordinator Requirements :

High school diploma

Knowledge of business and accounting processes usually obtained from an associate's degree, with a degree in Business Administration, Accounting, or Health Care Administration preferred

Minimum of 1 to 3 years of experience in a medical office setting

Knowledge of HMO / PPO, Medicare, Medicaid, and other payer requirements and systems

Knowledge of accounting and bookkeeping procedures

Knowledge of medical terminology likely to be encountered in medical claims

Customer service skills for interacting with patients regarding medical claims and payments, including communicating with patients and family members of diverse ages and backgrounds

Problem-solving skills to research and resolve discrepancies, denials, appeals, collections

Billing Coordinator Schedule & Benefits :

Schedule : Monday to Friday, 8 : 30 AM - 5 : 00 PM

Be part of a team willing to grow, listen, be heard, and be challenged.

Health, Dental, Vision, 401k, PTO.

Competitive industry pay.

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