Sr. Director, Engineering - Service Desk and Field Services

Sr. Director, Engineering - Service Desk and Field Services

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Cargill's size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.

Job Purpose and Impact

The Sr. Director, Service Desk & Field Services leads the global strategy, engineering, and operations of enterprise end-user support services.

A significantly impactful role with the ability to impact delivery of day to day services across and length and breadth across Cargill.

A deep commitment to customer-centricity is essential. This role ensures that every engineering decision, process improvement, and technology deployment is grounded in enhancing the end-user experience, driving satisfaction, and delivering measurable business value.

Key Accountabilities :

• Define and execute a global engineering strategy aligned with enterprise IT and business goals.
• Leverage deep engineering and architecture expertise to drive hyper-automation, reusable assets, and CI / CD practices.
• Architect scalable, secure, and resilient support solutions using ServiceNow, automation frameworks, and AI technologies.
• Lead the deployment and scaling of GenAI capabilities (e.g., virtual agents, intelligent ticket routing, dynamic knowledge generation).
• Drive a fully self-service support model — eliminating the need for traditional service desk operations.

Customer-Centric Service Leadership :

Team Management :

Commercial Management :

Vendor Management :

Stakeholder Management :

Qualifications

Preferred

Compensation Data

The expected salary for this position is $190,000-$250,000.

Equal Opportunity Employer, including Disability / Vet.

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