Donation Station Attendant

Classification: Non-Exempt

Reports to: Collection Manager

As a Donation Station Attendant, your primary responsibility is to perform your duties in a way that exceeds the donor’s expectations. Donor satisfaction is our number one objective and each attendant plays an important role in representing the charity to the donor. Do not allow donations to accumulate outside the trailer.

Your objective is to provide courteous, respectful service to the donor, to keep the donation site clean and well maintained, and to safeguard the donations until they can be picked up by the truck drivers.

When donors are not present, DSA’s should be visible “sign shaking” with the appropriate message instructed by the manager.

Essential Duties and Responsibilities include the following:

• Donation site should be properly set-up, clean and well-maintained:Be at station on time and during all scheduled hoursReport in to supervisor upon beginning and ending shift (by text, phone or other determined method)Sign into time sheet on beginning and ending shift and record all breaks30-minute lunch and two 15 minute breaks allowed
• Be properly attired:Wearing name tag and clean vest or clean shirt (as provided)Neatly and modestly dressed – no tanks, short shorts, etc.Closed-toe shoes for safety
• Workstation properly set-upShould have chair, table, and umbrella set up outside trailer in visible locationPlace any flags, banners, balloons or signage in visible, attractive mannerAll donations should be in trailer – no bags or items outside.Outside should be free of trash, glass, and other debris (sweep each morning and each evening).Did driver remove all trash at last pickup? If not, call your direct supervisor.No personal items whatsoever (decorative items, posters, extra clothing, etc.) should be in the trailer. All items in the trailer are deemed to be property of the charity. Lunch is an exception to this rule.If the trailer is full, call your direct supervisor for a pickup.Confirm that the trailer has the appropriate supplies – if supplies are needed, call your direct supervisor.
• Provide courteous, respectful service to donorBe knowledgeable of charity What is charity’s purposeWho does charity serveKnow that thrift store purchases donations for market valueStand up to greet and thank each donorOffer to carry donations to trailerGive donor a receipt for donationTreat all donations and donor with respectNo dropping or throwingStack all donations carefully and neatly in trailerBags should be tied, boxes should be closedRecord each donation in donor log at trailerSafeguard donationsAll donations are the property of the charity and any theft or waste will result in immediate termination.No sorting through merchandise – All merchandise should stay in its original containers and be kept closed.
• Confirm that the door of the shed is fully operational (opens and closes easily).
• Confirm that the door is closed and securely locked any time you are not at the trailer (including short breaks).
• Absolutely NO SMOKING in the trailer or near the trailer.

Required Knowledge, Skills and Abilities:

• Demonstrated customer service skills.
• Demonstrated planning and organization skills.
• Ability to communicate orally and in writing.
• Ability to work independently or as part of a team.
• Ability to establish relationships with peers, internal and external customers.
• Ability to work within Brook Valley’s culture.

Education, Experience, Training Required:

• High school diploma or equivalent; or a combination of education and experience that yields the required knowledge, skills and abilities.
• High level of diplomacy and interpersonal skills.