General Manager

General Manager

The General Manager is a business partner accountable for leading a single Restaurant Management and Associate team to deliver Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall responsibility for assessing Management and Associate performance to identify opportunities for development and coach for improvement. This position has primary accountability for the delivery and implementation of all Steak 'n Shake procedures, policies and specifications which deliver the Steak 'n Shake Vision and Mission. The General Manager will partner directly with his / her Division President and will receive market level support from his / her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.

This position serves as the primary leader of a single Steak 'n Shake Restaurant

Operations - Restaurant

Division President

Exempt

Restaurant Manager, Manager, Shift Manager, Trainers and all Restaurant Associates

Major functions / tasks performed in the job and the deliverable (report, product, output, etc.) produced.

Primary and Ongoing Accountabilities

Create an environment of sales growth through guest focus and delivery of Steak 'n Shake procedures and policies

Identify, Train and Develop Trainers, Shift Managers, Managers and Restaurant Managers

Develop, Focus and Motivate the Management team to consistently deliver the Steak 'n Shake objectives

Train, Coach and Inspire Associates to deliver exceptional service, food and environment to the Guest

Lead Restaurant team to deliver on key metrics and financial expectations

Manage all restaurant costs to deliver positive cash flow

Maintain strict compliance with food, health, safety and security standards and procedures

Create a safe environment free of harassment

Deliver best in class Gold Standard service

Lead by Example

Demonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles

Lead Labor Management system through Labor Report analysis, schedule approval and execution of shift labor management

Has the final authority over discipline and termination decisions

Has the final authority for all hiring decisions

Build the business by relentlessly pursuing excellence and growing customer traffic over prior year

Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service

Immediately address Guest concerns and complaints utilizing the Steak 'n ShakeGuest Recovery Model - L.E.A.R.N.

Ensure Guests are immediately recognized upon entering and as they are leaving

Train and motivate managers and associates to deliver great hospitality toward all guests and other associates

Consistently and effectively communicate with Managers and Associates through

scheduled meetings, communications boards, training sessions and formal and informal coaching

Create a positive team environment through selecting service oriented Associates who are aligned through ongoing coaching

Operate in accordance with our Gold Standard expectations and other food safety practices, delighting our Guests with outstanding fresh food and training our valuable people

Verify sales forecast for accuracy in accordance with local influences

Execute the 14 point walk ensuring the facility is radiant, the managers and associates are motivated, stations are appropriately setup / re-stocked for meal periods, and constantly move through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved

Assess current and future staffing needs, create and execute staffing plans to ensure100% staffing on all shifts, year round

Interviews and approves all associate hires utilizing the Select the Best tool

ensuring the candidate exemplifies the 3 I's; Intensity, Integrity, Intelligence

Develop and train managers and trainers on standards, job requirements and new policies and procedures

Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately

Deliver Gold Standard service through effective associate and management communication of standards and expectations

Train and ensure all safety procedures are strictly adhered to

Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices

Approve schedules following the Labor Scheduling System parameters including scheduling breaks, utilizing the 15 minute scheduler and having schedules completed and approved by the DP for posting by 5 pm on Friday

Validate appropriate staffing levels of well-trained associates on all shifts

Validate effective food ordering and accurate inventory levels within the restaurant

Ensure proper receiving of food deliveries, storage and posting into the FoodManagement System

Complete weekly, period and quarterly inventory and accurately post into the back officeFood Management System

Manage "other supplies" and small wares to ensure adequate amount of supplies are available at all times

Maintain strict adherence to the cash handling and banking policies and procedures

Validating effective completion of shift tools and administrative duties as designed by Steak 'n Shake

Ensure strict adherence to all State and Federal regulatory laws

Implements procedures, training and programs designed by Steak 'n Shake to effectively deliver the Steak 'n Shake Mission, Vision and Principles

Interviews and hires Associates within compliance of FLSA and Steak 'n Shake guidelines

Takes responsibility for financial results

Serves as a resource to colleagues and as a mentor to less experienced Managers

Analyzes and provides solutions using Steak 'n Shake programs to resolve complex problems within the restaurant

Primary :

Restaurant Associates and Trainers

Restaurant Management

Division President

Secondary :

Field Training Manager

Human Resource Manager

High School graduate or equivalent education preferred

Certified in all Service and Production Stations at Steak 'n Shake or equivalent experience

ServSafe certified

Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures

Positive, motivating communication skills

Strong organization and time management skills

Strong coaching and mentoring skills

Flexible and adaptable to changing circumstances

Ability to read, write, perform mathematical calculations and analyze data

Demonstrate key principles : Golden Rule, Relentless Pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach

Able to work in excess of 50 hours per week while standing, walking and stretching

Able to lift, carry, push and pull 30 lbs

Able to perform any task performed by a service or production associate

Able to see across the restaurant to monitor and oversee the operation

Able to legally operate a motor vehicle

Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns

Field Results Report (FRR)

Key Metrics

Food Management System

Labor Management System

Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports

Field Training Manager

Franchise Partner

Competency

0-6 Months

6-12 Months

12-24 Months

Self Manages

Advanced

Expert

Expert

Communicates Effectively

Advanced

Expert

Expert

Coaches and Develops

Advanced

Advanced

Expert

Creates Teams

Advanced

Advanced

Expert

Manages Food Standards

Advanced

Expert

Expert

Manages Service Standards

Advanced

Expert

Expert

Manages Restaurant Environment

Advanced

Advanced

Advanced

Grows the business

Advanced

Expert

Expert

Plans and