Sr. Category Manager

Service Center

Category Strategy & Planning

Essential Job Duties

Develop and maintain a 35 year Towing Category Plan aligned with Caliber's financial and operational goals.

Identify opportunities to reduce towing costs, improve service-level consistency, and enhance customer / center experience.

Publish market insights and competitor intelligence on towing industry trends, pricing, and capacity.

Supplier Management

Build and maintain strong relationships with key towing vendors, regional partners, and national networks.

Conduct quarterly business reviews (QBRs) with top suppliers, including scorecards measuring cost, service, coverage, and responsiveness.

Lead supplier performance reviews, escalate underperformance, and negotiate remedies or transitions as needed.

Sourcing & Negotiation

Lead strategic sourcing events for towing services (regional / national agreements).

Negotiate contracts with focus on rate optimization, service-level commitments (response time, coverage zones), and performance-based incentives.

Ensure contracts support scalability for new centers and align with Caliber's growth trajectory.

Collaboration & Execution

Translate strategy into contracts, policies, and tactical execution.

Work with field operations, RVPs, and centers to ensure compliance with preferred towing partners and capture of negotiated spend.

Provide guidance to the P2P team on towing-specific invoicing, service validations, and dispute resolution processes.

Risk & Innovation

Assess and mitigate risks related to towing capacity, regional coverage gaps, or service disruptions.

Explore innovative solutions such as digital dispatch, GPS tracking, and integrated towing platforms.

Benchmark against industry leaders to continuously raise service levels and reduce cost-to-serve.

Skills / Requirements

Bachelor's degree in supply chain, logistics, business, or related field.

5+ years of experience in procurement, supply chain, or transportation / logistics.

Proven ability to negotiate service agreements, with knowledge of towing or fleet operations a strong plus.

Strong analytical skills to evaluate cost, service, and coverage trade-offs.

Experience engaging with senior leadership and operational teams.

Ability to influence cross-functional stakeholders and present category strategies with clarity.