Site Project Management Leader

Site Project Management Leader

The Site Project Management Leader will report directly to the Plant Manager and will be responsible for leading a team of Project Managers and Customer Service reps to secure on-time completion for project milestones, risk mitigation, and customer satisfaction for customer orders of the Capacitor and Power Sensing product lines. This role will also assure on-time execution of issues resolution of all Post Sales cases for both product lines, as well as assure strong performance on OTR (Order to Remittance) Projects, and track and improve KPIs impacting Sales, Cost, and Cash-Flow.

Responsibilities

• Ensure proper management and coordination of OTR (Order to Remittance) phase for all domestic and international projects to fulfill a customer order, according to the financial and commercial parameters and ensuring customer satisfaction.
• Define Standard Work for Project Management to ensure on time, and compliant delivery of projects.
• Define Standard Work for Customer Service processes.
• Perform project, risks, and opportunities management reviews in line with business guidelines.
• Address customer responses on priority to ensure customer's satisfaction and confidence towards the organization.
• Coordinate efforts to ensure timely resolution of warranty and post sales claims.
• Work with cross functional team to manage disputes (delays, cancellation, change in scope).
• Support Lean Maturity Index Improvement Plan.
• Apply Lean methodology to drive improvement across KPIs impacting SQDC (Safety Quality Cost Delivery) of the organization.
• Partner with Commercial Team to secure lean execution of ITO (Inquiry to Order) to OTR (Order to Remittance) transfer.
• Laison with end customer, commercial teams, Plant leadership, etc.
• Monitor all project progress and produce accurate projections of time, revenue, cost, and cash.
• Develop and present project / program strategies.
• Ensure proper dialogue for resolution of disputes (delays, cancellation, change in scope).

Qualifications / Requirements

Desired Characteristics

For candidates applying to a U.S. based position, the pay range for this position is between $132,200.00 and $220,400.00 USD Annual