Hospitality Specialist

Job Description

Job Description

The Company :

The Innovation Center by Viable Engineering Solutions is a world-class concept-to-completion center for the industrial market.

We take Research and Development to the next level by providing complete all-in-one fast prototyping and non-destructive testing solutions in our state-of-the-art concept-to-completion facility.

The Innovation Center is located in Orlando in the heart of the Central Florida Research Park right next to the University of Central Florida.

The Position :

We are currently seeking a new team member to join our Hospitality department. The successful candidate will be responsible for ensuring a stellar customer experience while assisting the hospitality team during unique events held at the Orlando Innovation Center in Orlando, Florida.

Customer service and presentation of food are a key aspect of this role. You will be responsible for delivering best-in-class customer service to all guests.

Outstanding time management, excellent attention to every detail and follow-through will ensure an amazing customer experience.

Tour of our facility :

https : / / vimeo.com / 836289591 / 42c171e211

Responsibilities :

• Warmly welcome guests. Provide exceptional customer service by being attentive, polite, and responsive to guest needs.
• Create a welcoming atmosphere that encourages guests to return.
• Take direction from the Lead and / or Manager
• Adhere to the weekly event schedule and times; be flexible to meet changing environment
• Prepare and serve lunches to guests / meeting attendees
• Ensure that all facilities are kept clean and presentable
• Arrange tables / counters with food, beverages, and service items
• Maintain the flow of beverages to ensure guests needs are met
• Monitor and maintain all working area conditions and equipment to ensure they are within corporate standards for cleanliness, proper cleanliness, and safety.
• Bring creative ideas and suggestions to the table
• Ability to work in a fast and slow-paced environment; adaptable to rapid changes
• Provide excellent guest service by addressing any concerns or special requests
• Uphold operating procedures and service and safety standards, especially Guest Satisfaction
• Provide clear communications within the team that are aligned with the business objectives and the Innovation Centers event strategy
• Follow all internal processes and policies; and use internal technology systems effectively
• Performs other duties as assigned

Required Qualifications :

• Previous experience in hospitality
• Dependable and reliable with attendance, punctuality, meeting deadlines and completing tasks
• Must be able to work a flexible schedule around customers’ needs
• Excellent interpersonal and customer service skills
• A friendly, professional appearance and attitude with guests and coworkers is essential
• Impeccable attention to the details and anticipating guests’ requests
• Excellent verbal communication, time management and organization skills
• Energy and enthusiasm to work with diverse customers
• An elevated level of self-awareness, receptivity to change and integrity
• Ability to solve problems and provide solutions
• Fostering teamwork with a positive attitude
• Ability to follow directions and complete a task in the timeframe instructed
Benefits :
• 2 weeks PTO
• 2 weeks PTO
• 6 paid holidays
• Hourly pay depending on experience
• Overtime time and a half
• 401K Matching
• Medical insurance plan
• Vision insurance fully covered
• Dental insurance offered
• $10,000 life insurance, also giving you access to our Employee EAP program

Viable Engineering Solutions, LLC is an Equal Opportunity Employer. We value diversity and welcome the enrichment it brings to our creative environment.

All of our employment decisions are based on current business needs, job requirements, merit, and performance without taking into account the stuff that doesn’t matter like age, sex, race, color, belief, sexual orientation, marital status, political affiliation or anything else that isn’t relevant to your job.

We do not tolerate discrimination or harassment of any kind and are committed to providing our employees with a safe place to work where how they do their job is what matters.

Job Type : Full-time

Shift :

Day shift (8am-5pm)

Weekly day range :

Monday to Friday

Work Location : In person