Doorman / Concierge Safety Officer

Position Title:

• Concierge Safety Doorman/Doorman Location: DelBar Inman Park Reports To: Property Management & Valor Protection Safety Agency Leadership Status: Full-Time, Non-Exempt Position Purpose The Concierge Safety Doorman/Doorman is the first and last point of contact for residents, guests, and visitors, serving as both a hospitality ambassador and safety professional .
• This role blends world-class concierge service with elite security awareness, ensuring every interaction is welcoming, professional, and discreet while maintaining vigilant oversight of the property’s safety and security environment.
• The Concierge Safety Officer safeguards the community with a balance of warmth, attentiveness, and authority, setting the tone for a refined and secure living or working environment.
• Essential Duties & ResponsibilitiesHospitality & Resident Engagement Greet residents, guests, and visitors with professionalism, courtesy, and discretion.
• Provide concierge-style services such as assisting with directions, packages, reservations, or general inquiries.
• Establish rapport and build trust with residents while maintaining professional boundaries.
• Serve as an extension of property management by ensuring resident satisfaction and responding promptly to concerns.
• Safety & Security Operations Monitor building entrances, exits, and lobbies to prevent unauthorized access.
• Verify and manage visitor, contractor, and vendor entry in accordance with property protocols.
• Maintain situational awareness of all activity in the lobby and perimeter areas.
• Conduct scheduled safety checks of access points, parking areas, and common spaces.
• Identify and immediately report suspicious activity, safety hazards, or policy violations.
• Emergency Preparedness & Response Act as the first responder to incidents, emergencies, or disruptions in the lobby or common areas.
• Provide assistance during fire alarms, medical emergencies, evacuations, or disturbances.
• Activate escalation protocols and notify law enforcement, fire, or EMS when required.
• Guide residents and guests calmly and clearly during emergency situations.
• Communication & Reporting Maintain accurate visitor logs, incident reports, and daily activity records.
• Provide concise and professional updates to property management and Valor Protection leadership.
• Ensure clear communication with residents while safeguarding confidentiality at all times.
• Professional Standards & Brand Representation Uphold impeccable grooming, attire, and demeanor consistent with luxury hospitality standards.
• Model Valor Protection’s values of Excellence, Integrity, Professionalism, Education, and Accountability in all interactions.
• Participate in ongoing training in security awareness, customer service, emergency procedures, and concierge protocols.
• Represent both the property and Valor Protection with refinement, discretion, and reliability.
• Qualifications & Requirements Minimum 21 years of age .
• High School Diploma or GED required; college-level education preferred.
• Prior experience in concierge, hospitality, security, or customer service strongly preferred.
• Strong interpersonal, verbal, and written communication skills; bilingual ability (English/Spanish or other languages) preferred.
• Ability to stand or remain stationed for extended periods and respond swiftly when needed.
• Current CPR, AED, and First Aid certification (or ability to obtain within 60 days).
• Background free of disqualifying criminal or disciplinary history.
• Professional appearance, polished communication, and exceptional attention to detail required.

Core Competencies Hospitality Mindset:

• Welcoming presence that enhances resident and guest experiences.

Situational Awareness:

• Keen ability to observe and identify risks or irregularities discreetly.

Professional Poise:

• Maintains composure, courtesy, and authority in all circumstances.

Problem-Solving & Responsiveness:

• Anticipates needs and resolves issues with tact and efficiency.

Confidentiality & Trustworthiness:

• Safeguards sensitive resident and property information.

Team Collaboration:

• Works seamlessly with property staff, residents, and Valor Protection leadership.
• Schedule & Working Conditions Full-time or part-time schedules available depending on property needs.
• Shifts may include mornings, evenings, weekends, or holidays.
• Work is primarily stationed in the lobby/entrance area with periodic patrol duties.
• Compensation & Benefits Competitive pay commensurate with experience and service standards.
• Uniform and required training provided.
• Access to ongoing professional development in hospitality and safety.
• Opportunities for career advancement within Valor Protection Safety Agency.
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