ZipRecruiter is hiring : Studio Sales & Operations Manager in Village of Floral P

Key Responsibilities

Team Leadership : Recruit, hire, train, schedule, and coach front-desk / Studio Coordinator teams; manage attendance, coverage, and performance feedback.

Operations : Coordinate vendors and troubleshoot equipment; ensure cleanliness / safety; manage inventory and POS accuracy; oversee cash handling and daily reconciliation.

Billing & Systems : Administer pricing, memberships, payment plans, failed-payment recovery, freezes, promotions, and reporting in Mindbody .

Sales : Achieve membership, retail, and repeat-purchase targets; execute upsells, referral programs, and in-studio campaigns; track funnel metrics.

Client Experience : Resolve inquiries / complaints promptly; train staff on service standards and service recovery.

Marketing Support : Execute in-studio promotions, signage, events, and community partnerships in coordination with Marketing.

Requirements (Hard Must-Haves)

2+ years full-time management experience as a Manager / Assistant Manager in a fitness center or boutique fitness studio (people-leadership role; not trainer-only / front-desk-only).

Managed team size of 5+ with independent scheduling and coaching responsibility.

Proven, quantified sales results : provide at least two metrics (e.g., monthly net member growth %, revenue target attainment, PT / retail lift).

1+ year of Mindbody administrator-level experience (pricing, products, failed payments / dunning, freezes, promo codes, reporting).

Schedule : Able to work mornings / evenings / weekends / holidays ; on-site in Flushing and flexible across locations.

Strong customer service, organization, and multitasking; authorized to work in the U.S.

Mandarin Chinese speaking is a plus (not required).

CPR / AED certification; multi-location oversight; new-studio launch experience; basic facilities / vendor management.

Compensation & Benefits

Employee benefits administered by Zennith People Inc. (e.g., health insurance, PTO, studio membership perks).

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