Network Operations Manager

Network Operations Manager

Calling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

As a Network Operations Manager, you will be responsible for managing a global team of networking professionals whose primary responsibilities include proactive monitoring, incident response and troubleshooting, and break / fix engineering for a large-scale global network and security infrastructure. You will be responsible for daily operational management of global client facing team whose primary focus is service restoration and client service.

What youll do :

• Lead and manage a Network Operations team to ensure efficient and effective network performance and uptime
• Oversee proactive network monitoring and incident response, ensuring timely resolution of issues
• Lead and drive severity 1, 2 and 3 incident calls, participating in root cause analysis and problem resolution and provides effective communication to NWOPS director and senior leadership
• Implement and enforce network security measures to protect sensitive data
• Develop and maintain documentation and standard operating procedures for network operations
• Coordinate with other departments to resolve complex network issues and improve network service and provide technical guidance and serve as an escalation point for the Network Operations team.
• Conduct goal setting and performance reviews and provide training and development opportunities for team members including one on ones with associates
• Identify and drive workload reduction items as well as automation opportunities

Experience youll need to have :

Benefits at Fiserv :

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please :

Our commitment to Equal Opportunity :

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com.

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