Cash Management Operations - Assistant Manager

ABOUT THE ORGANIZATION

SMBC MANUBANK was formed by a group of banking entrepreneurs in June 1962. Our scope is to serve the specialized needs of California middle-market businesses, manufacturers, wholesalers, distributors, importers, exporters, and service companies, including small businesses and professionals.

The anticipated salary range for this role is between $68,000.00and $108,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire.

The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Our mission is to be "the bank of choice" for middle market and professional service companies by establishing long term customer relationships and loyalty, providing superior products and services through a core of highly skilled and seasoned bankers.

To achieve our mission to be the 'bank of choice' for middle market and professional services companies, we are focused on our vision to be the premier California regional business bank that can provide the sophistication and expertise of a larger institution with the personal 'high touch' services of a smaller bank.

Specialties :

Commercial Loans and Lines of Credit, Asset-Based Financing, SBA Loans, and Specialized Financing, Real Estate Loans, Cash Management Services, International Services

JOB SUMMARY :

The Cash Management Assistant Manager is responsible for providing both oversight and hands-on support of the Cash Management Operations (CMO) department by :

• Assisting the CMOdepartment manager in the administration and supervision of the Cash Management Operations staff and daily tasks.
• Meeting and exceeding business objectives ensuring consistent achievement of all financial and operational KPIs.
• Required to manage (in partnership with the wider team) multiple product lines to deliver customer expectations.
• Manage, inspire, and motivate staff to ensure operational excellence, high employee engagement and efficiency improvement is achieved.

PRINCIPLE DUTIES & RESPONSIBILITES :

• Responsible for the delivery of the overall operational metrics within Cash Management Operations.
• To proactively maintain regular communications with management.
• In depth Cash Management Product knowledge.
• Assist staff with customer issues; work with the manager to ensure any issues are resolved.
• Strengthen departmental controls.
• Phone call monitoring review to ensure customer service excellence.
• Ensure delivery of company's Operations KPIs.
• Performs routine audits and assists with balancing of assigned GL reconcilements.
• Supervises staff directly, including selection, training, performance appraisal and work allocation.
• Selecting, effectively managing and coaching team members.
• Ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation.
• Excellent leadership, people management, communication and influencing skills.
• Lead complex Cash Management set up implementations.
• Staff & client Cash Management product training
• Provides operational support and acts as a resource for staff regarding policies and procedures.
• May act in the capacity of the Manager in his or her absence.
• Performs other duties as assigned.

POSITION SPECIFICATIONS :

QUALIFICATIONS :

• A minimum of 5 years of experience directly related to the duties and responsibilities specified.
• Proven work experience as a supervisor or similar role
• Knowledge of organizational effectiveness and operations management
• Familiarity with business and financial principles
• Excellent verbal and written communication skills
• Leadership ability
• Proven ability to quickly understand complex operational processes
• Proficient use of Microsoft Office applications required
• Excellent written and verbal communication skills
• Outstanding organizational skills
• Bachelor's degree or equivalent experience

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

CCPA DISCLOSURE

Personal Information Collection Notice : This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used.

We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https : / / www.

manufacturersbank.com / CCPA-Privacy. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.