General Description
This position will support the planning and execution of technology initiatives across our campus. This position plays a critical role in ensuring timely and efficient coordination of desktop support projects, including computer lab upgrades, staff and faculty device rollouts, software deployments, and classroom technology improvements.
This role supports both administrative and academic departments, requiring excellent communication, coordination, and organizational skills. The ideal candidate will be comfortable working in a dynamic, educational environment and have a strong commitment to enhancing technology services that directly support teaching, learning, and student success. Reports To Director of Technology Support Services What position(s) reports to this position? 2- Computer Technician I
Minimum Education/Experience Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a closely related field
Minimum (2) years’ work experience in desktop support, IT service desk, or end-user computing environments
Minimum (1) year supervisory or lead work experience, including coordinating staff, assigning workload, and managing performance
Substitution/Equivalency: Will accept an Associate’s Degree plus (4) years’ full-time work experience in desktop support, IT service desk, or end-user computing environments that includes (1) year of supervisory or lead experience, including coordinating staff, assigning workload, and managing performance in lieu of Bachelor’s degree. Required Knowledge, Skills & Abilities
Knowledge:
Knowledge of support tools and technologies, remote access solutions, and IT service management best practices
Knowledge of desktop hardware, classroom AV equipment, and common educational software platforms.
Directing team members in their day-to-day activities and supporting them in troubleshooting
Experience troubleshooting computer hardware and Windows operating systems
Knowledge of campus IT infrastructure concepts and basic networking principles relevant to academic and administrative computing environments
Skills:
Excellent problem-solving and troubleshooting skills, with the ability to diagnose and resolve complex technical and people related issues
Skill in troubleshooting, configuring, and supporting Windows and macOS environments in instructional and administrative settings
Effective written and verbal communication skills, with the ability to translate technical information for non-technical users.
Strong organizational skills with attention to detail and the ability to manage multiple priorities in a fast-paced, deadline-driven environment
Customer service–oriented technical support skills when assisting faculty, staff, and students.
Project management and planning skills in service of the customer support team
Leadership and motivational skills
Abilities:Ability to work collaboratively as part of a team and adapt to changing priorities and operational needs
Ability to effectively direct and oversee staff in their day-to-day work activities
Ability to maintain confidentiality of information
Ability to work flexible hours as needed Physical Demands/Working Conditions
PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS:The work is medium work which requires the person in this position to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Additionally, the following physical abilities are required:
This position requires the person to frequently move about the various OCCC campuses
This position requires the person to frequently communicate with and listen to administration, faculty, staff, students, and others to perform the essential functions of the position; must be able to exchange accurate information in various situations
This position requires the person to frequently remain in a standing and stationary position
This position requires the person to frequently operate a computer, other office machinery, and mobile devices to perform the essential functions of the position
This position requires the person to frequently operate equipment that involves repetitive motions of hands and wrists
This position requires the person to frequently position self to move, work on, operate and/or inspect equipment or to assist customers
This position requires the person to use upper and lower body to exert force up to 50 pounds to grasp or lift materials or equipment
This position requires the person to frequently position self to access materials that may be above head or at ground level
This position requires the person to judge, observe, and assess the accuracy, neatness, thoroughness of work assigned or to make general observations
Work is performed in a relatively safe, and secure work environment
Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs
Work is performed during normal office hours with some flexibility as needed Preferred Qualifications CompTIA A+ Certification
Previous working experience with ticketing systems (., FreshService, Jira) and IT asset management tools
Previous work experience with project management tools (., Microsoft Project; Trello, Asana) Required Training Quarterly compliance training as assigned by institution
Quarterly and annual training as assigned by Director of TSS Work Hours Monday – Friday, flexible hours between 7 AM to 6PM
(Hours are subject to the needs of the college) Department Desktop Support Job Open Date 03/03/2026 Job Close Date Open Until Filled No Job Duties Job Duties (Position Specific) To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. Job Duties (Duties Assignment Statement) Coordinate desktop support projects across campus, including classroom/lab technology refreshes, staff device replacements, software installations, and system updates
Support deployment of technology for new semesters, academic year start-up, and special programs
Work closely with IT staff, faculty, and administrative departments to align technology rollouts with instructional schedules and academic priorities
Maintain and update project documentation, including task lists, schedules, meeting notes, status reports, and asset inventories
Assist with scheduling and coordinating resources for IT projects, including vendor deliveries, installation teams, and support staff
Communicate project timelines, impacts, and updates to campus stakeholders in a clear, user-friendly manner
Track hardware/software inventory and assist in the procurement and distribution of desktop equipment
Provide logistical and administrative support during major projects such as system migrations or lab renovations
Identify potential project risks or delays and escalate as needed to the Director, Technology Support Services
Oversee the documentation of processes, procedures, and user guides
Lead user training or communication efforts during changes to desktop systems
Support incident management and problem resolution escalated from the desktop support team
Ensure compliance with organizational policies and security standards
Collaborate with the Director, Technology Support Services in developing and executing strategies to achieve departmental goals
Ensure timely resolution of technology-related issues, including hardware and software problems, network connectivity, and system outages
Manage and supervise a team of IT computer technicians, providing guidance, support, and performance evaluations.
Serve as an escalation point for complex or critical incidents, working closely with team members and other IT teams to resolve issues promptly
Collaborate with other IT teams to implement and maintain support tools, remote access technologies, and system monitoring solutions
Stay up to date with emerging technologies and industry trends, and make recommendations for adopting new tools and methodologies
Coordinate the deployment, configuration, and maintenance of technology equipment, including desktops, laptops, mobile devices, and peripherals
Assist in budget planning and procurement of technology assets and services
Assist with the coordination of work schedules among student employees and interns to ensure availability during peak times Job Duties (Safety / Policy & Procedures) Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures
Contribute to a safe educational & working environment
Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others
Complete quarterly health and safety training pursuant to OCCC’s established safety and health procedures and practices
Participate in all applicable OCCC emergency, evacuation, shelter in place drills, and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur
