Distribution Center Outbound Operations Supervisor

Outbound Operations Supervisor

The Outbound Operations Supervisor is a people leader that drives the successful execution of all pulling and outbound shipping activities. Reporting to the Outbound Operations Manager, this role is responsible for designing efficient and consistent methods for the outbound team(s) to follow, ensuring freight is properly pulled, sorted, packed and loaded in a safe, high quality and timely manner. The Outbound Operations Supervisor ultimately holds their team to a high standard of operational execution, while also reinforcing a culture of engagement, empowerment and problem-solving amongst all teammates.

Responsibilities

• Responsible for supervising and implementing functions of efficient outbound operations by instructing employees how to perform work, monitoring progress and troubleshooting as needed.
• Responsible for designing and maintaining organization of truck yard operations, ensuring efficient organization of trailers, housekeeping, maintenance, and safety protocols are maintained.
• Responsible for consistent and innovative solutions to drive adherence to all security and safety rules and regulations, ensuring a safe environment for employees, including but not limited to picking, sorting and truck load procedures.
• Proactively maintains awareness of budget planning and enforces cost-saving initiatives and process improvements.
• Supervises and provides leadership to warehouse associates, promoting engagement and empowerment to solve problems and make good operational decisions.
• Works with other DC management to investigate and resolve shipping errors; addresses shipping errors with team to mitigate future issues.
• Schedules team hours to ensure peak period coverage and efficiency.
• Protects company assets ensuring all equipment is used and maintained properly, buildings are checked and secured nightly, monitoring employees so no merchandise leaves without proper receipts.
• Responsible for leading efficient and accurate methods of processing outbound orders, cross / docks, stock orders, special orders, UPS, Will Call and any other miscellaneous orders as applicable.
• Identifies opportunities for cost reduction and implements process improvements to enhance operational efficiency.
• Fosters a culture of engagement and empowerment, mentors team members, and facilitates problem-solving and decision-making to drive operational success.
• Oversees the reconciliation of truck loads each night to ensure proper loading of product.
• Responsible for designing and implementing efficient protocols and systems for shuttle truck orders and loading of trucks.
• Ensures team follows all company and supplier guidelines for factory returns.

Qualifications

Physical Demands / Working Environment