Director of Customer Success

Director of Customer Success

Northbeam is building the world's most advanced marketing intelligence platform, providing top eCommerce brands a unified view of their business data through powerful attribution modeling and customizable dashboards. Our technology helps customers accurately track ad spend, understand the full customer journey, and drive profitable growth. We're a remote-friendly company with offices in San Francisco and Los Angeles.

About the Role

As the Director of Customer Success at Northbeam, you will lead and scale our Customer Success team to drive outstanding outcomes for our customers and the business. You will oversee a team of CSMs, refine customer success strategies, and foster cross-functional alignment with Sales, Media Strategy, Product, and Engineering to maximize customer retention and growth.

Your leadership will help ensure that Northbeam's enterprise customers derive maximum value from our product while maintaining a consistently high-quality customer experience. You will play a pivotal role in building scalable processes, coaching the team, and shaping how Northbeam supports and partners with its growing customer base.

This role will be hybrid remote, with some days in office in Los Angeles. Schedule to be determined.

Team Leadership & Development

• Lead and manage the Customer Success Manager (CSM) team, providing mentorship, coaching, and performance management.
• Define and evolve the team structure, processes, and career development paths as the Customer Success function scales.
• Foster a culture of accountability, collaboration, and continuous improvement across the team.
• Continue hiring CSMs and Senior CSMs to support our client base.

Customer Success Strategy & Execution

Cross-Functional Collaboration

Executive Customer Engagement

Innovation & Continuous Improvement

What You Bring

Experience

Leadership Skills

Technical Skills

Bonus Skills & Experience

Base Salary Range $160,000 - $185,000 USD. Actual compensation may vary based on experience, skills, and location. We accept applications on an ongoing basis. We're experiencing rapid growth and strong product-market fit, and we're looking for the right people to help us scale. This is a rare chance to make a meaningful impact at a fast-moving, high-growth company. At Northbeam, you'll join a team of driven, collaborative, and talented individuals who value personal growth and excellence. We'd love for you to be part of our journey. In addition to your base salary, we offer an equity package, comprehensive healthcare benefits (medical, dental, and vision), and a 401(k) plan. Our team enjoys a flexible PTO policy, 12 company-paid holidays, and 12 weeks of paid parental leave. We also provide a $500 work-from-home stipend to support your remote setup.