HR Associate (Bilingual Spanish)

Summary

The HR Shared Services Associate serves as the liaison to employees and managers in a call center environment and / or business location(s). Acts as an HR Generalist in a primary point of contact role for employees to support, respond, handle, answer, and action issues / questions regarding policies, procedures, and HR systems. Will support centralization projects about process redesign along with program and policy improvements.

Essential Duties and Responsibilities :

Employee and Manager Support : Handling a high volume of inbound calls on the HRXpert phone line, creating cases in HRConnect for each call, and resolving inquiries in a timely manner.

Issue Resolution : Researching and resolving diverse HR issues to ensure accurate information and appropriate support are provided.

HR Life Cycle Support : Guiding employees through various HR processes, including onboarding, leave management, job changes and offboarding.

Service Excellence : Delivering exceptional customer service, ensuring inquiries are addressed promptly and effectively.

Compliance Assurance : Ensuring adherence to company policies and governmental regulations, including I9 and eVerify requirements.

Data Quality : WorkDay data entry and transactions for various employee lifecycle events (hires, job changes, compensation, etc.).

Supporting Open Enrollment and Leave of Absence activities.

Collaboration : Ability to work effectively across various shared service teams (IT, HR, Payroll, Legal, etc)

Timely Escalations : Escalating customer dissatisfaction when necessary to the right HR Specialist.

Required Qualifications :

Bachelor's Degree in Human Resources or related field.

Minimum of 1 year of HR experience, preferably various areas of HR such as Onboarding and Offboarding process management, HRIS, Benefits, & LOAs, supporting multi-site or remote clients.

Experience working in shared services environments and with HR technologies.

Excellent verbal and written communication skills.

Ability to partner across the company and with executive leadership.

Strong presentation and delivery skills.

Ability to take initiative and solve business problems.

Adept at handling multiple competing priorities and duties in a fast-paced, results-driven, rapidly changing environment with minimal daily oversight.

Business-level proficiency in Spanish is a plus

Under This Roof, We Also Value

Experience with ADP products, Workday / HRIS systems, and SAP.

Experience with case management systems like Neocase, ServiceNow, Salesforce HR, or Oracle products.

Strong problem-solving and analytical skills.

Excellent customer service orientation and attention to detail.

Proficiency in MS Office or Google products.

Ability to manage a high-volume and fluctuating workload.