Call Center Specialist

Job Opportunity at UChicago Medicine AdventHealth

All the benefits and perks you need for you and your family : Benefits from Day One, Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance, Paid Time Off from Day One, 403-B Retirement Plan, 4 Weeks 100% Paid Parental Leave, Career Development, Whole Person Well-being Resources, Mental Health Resources and Support. Our promise to you : Joining UChicago Medicine AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule

1-Year inbound call center experience, Remote, but must reside in the Chicagoland or Northwest Indiana Area and have reliable transportation, Expected start date 2 / 2 / 26, Training is onsite in LaGrange for 2 weeks, No time off from February 2-27, 2026.

Shift

Days

Location

120 North Oak Street, Hinsdale, IL 60521

The Community You'll Be Caring For

UChicago Medicine AdventHealth Hinsdale

The Role You'll Contribute

The frontline Specialist is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center (CxC). This role is pivotal in providing exceptional customer service, striving to anticipate and meet the needs of consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The Specialist reports to the department Supervisor or Manager and is required to maintain a working knowledge of service offerings, service workflows, and contact center technologies necessary to perform all job functions. Additionally, this position may involve providing concierge-level service to patients, helping them navigate the healthcare system effectively. The role is inherently cross-functional, requiring collaboration with technology, design, operations, analytics, and executive teams to develop and bring solutions to market, including summarizing research and reporting on data-driven insights. The Specialist is expected to be well-versed in various skills and maintain knowledge of care across multiple regions, particularly in specialized areas such as Sports Med & Rehab, contributing to the overall consumer experience by researching, developing, and influencing product solutions and key consumer efforts based on team strategy and vision. Certified Interpreter (Spanish) Preferred

The Value You'll Bring To The Team

Resolves consumer inquiries accurately and promptly. Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations. Assesses supported department schedules to maximize utilization of resources and avoid scheduling conflicts. Initiates insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement. Maintains current and thorough knowledge of all educational materials necessary to perform department services. Researches issues thoroughly and takes appropriate action to promptly resolve them. Documents all interactions thoroughly and updates consumer records consistently in the relevant technology systems. Achieves individual key department performance objectives, such as quality assurance and productivity. Other duties as assigned.

Qualifications

The expertise and experience you'll need to succeed : High School Grad or Equiv Required, Associate Preferred, One or more years of Work Experience Required, Ability to articulate the mission of AH and the CxC, Strong attention to detail and ability to take initiative to resolve inquiries and issues, Demonstrated personal commitment to promoting and providing excelled customer service, Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues, Exhibits desire to continuously learn, improve service delivery, and work in a team environment, Ability to listen and document notes simultaneously, Ability to read, analyze, and interpret verbal and written instruction, Maintains high energy and positive attitude, Ability to remain calm under pressure, Adapts quickly to change and balances multiple priorities in a fast-paced environment with changing priorities, Ability to effectively present information and respond to questions from consumers, peers and management, Ability to define problems, collect data, establish facts and draw valid conclusions, Demonstrate organizational, time management and priority setting skills, Seeks to build trust, respect and credibility with all partners through full, honest, consistent, and coordinated communication, Demonstrates regular, consistent and punctual attendance, Effective communicator in English, both orally and in writing, Computer Proficiency : Microsoft Office Suite programs and basic keyboard typing skills, Technological aptitude to master multiple programs and technologies, including CRM, telephony, electronic health records, and other potential systems, Bilingual in Spanish, Medical terminology knowledge, Certified Medical Interpreter (CMI) Preferred.

Category : Patient Experience Organization : UChicago Medicine AdventHealth Great Lakes Schedule : Full-time Shift : 1 - Day Req ID : 25045128