Crane Field Service Technician I

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Brief Description

The Overhead Service Technician is a front-line employee with direct customer contact and is a valued, essential part of the company's success; in addition to technical skills, people skills are vital for effective customer relationship management and decision-making.

• Perform on site repairs on overhead cranes and hoists at customers' facility as directed by the Service Supervisor (or Service Manager)
• Responsible for performing planned maintenance and repairs on all types of crane & hoist systems.
• Responsible for responding to emergency break down call outs as directed by the service supervisor. This includes after hours as well as weekend availability
• Conduct extensive on site electrical, electronic, mechanical and structural troubleshooting to determine the root cause for equipment malfunctions and / or failures and establish the necessary repairs utilizing : visual inspections, testing procedures as well as the appropriate testing equipment
• Responsible for a basic understanding and working knowledge of all OSHA, ANSI, CMAA, and other codes or regulations pertaining to our crane service industry; must be able to get specific regulations if requested
• Proficient knowledge of electrical theory for power and controls, mechanical systems of cranes / hoists and simple structure element
• Complete daily paperwork accurately and completely; time tickets, service reports, inspection reports, expense reports, and sales lead generation forms
• Review with the customer all repairs you performed and get their signature on the daily service report indicating their acceptance of proper and completed work
• Maintain all company equipment and tools in compliance with the manufactures recommendations and certifications, i.e. vehicle, forklifts, man lifts, operating machinery, etc.
• Responsible for keeping a proper stock level of inventory and line stock items on the service vehicle
• Maintain a stock of the appropriate forms and literature on the service vehicle and be capable of utilizing the proper documentation and forms used by the service department
• Responsible for maintaining a professional appearance and image at all times
• Must maintain regular communication with the local office and / or call in a minimum of once per day to the service supervisor
• Excellent people skills to communicate with inter-company personnel and customers and promote excellent customer relationships at all times
• Maintain the Quality Assurance Standards
• Collect, develop and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service Manager
• Keep training assignments current
• Perform other duties as assigned

Brief Description

The Overhead Service Technician is a front-line employee with direct customer contact and is a valued, essential part of the company's success; in addition to technical skills, people skills are vital for effective customer relationship management and decision-making.

Requirements

Education

A high school diploma, vocational-technical school or crane training program, trade school, equivalent military experience or technical college training program preferred

Experience And Skills

Summary

At Mazzella, we're more than just a company – we're a family. With over 1200 employees and 40 locations, we lead the industry with humility and dedication to our people. When you join us, you become part of a team-oriented environment where your well-being and growth are our top priorities.

Why Join Mazzella?

At Mazzella, Our Core Values Drive Everything We Do

Join us at Mazzella and experience the difference of working with a company that puts people first. Together, we'll achieve greatness and shape the future of our industry.

EOE / Drug Free Workplace

Seniority level

Seniority level

Entry level

Employment type

Employment type

Part-time

Job function

Job function

Management and Manufacturing

Industries

Automation Machinery Manufacturing

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