Customer Success Analyst (Providence)

About the Role

The Customer Success Analyst is a critical team member who will be responsible for delivering efficient implementations and providing ongoing technical support to our existing customers. This is a great opportunity to develop deep product and industry knowledge.

The role is highly analytical and cross-functional; you’ll be collaborating closely with Product and Commercial teams to create the best-in-class customer experience for the world’s leading private equity, venture capital, and alternative investment firms. We know that you can achieve great things early in your career, so we take a meritocratic approach to progression.

About Atominvest

Atominvest was founded to revolutionize the world of alternative investment technology by providing cutting-edge software to fund managers, investors and intermediaries across private equity, credit, venture capital, real estate and hedge funds.

Led by a team with experience in the private equity, VC and asset management industry, the company provides a single, unified tech stack to enable the world’s top alternative investment managers to efficiently manage their business across all core functions of investing, fundraising and operations. Atominvest currently serves some of the leading investors in the world with over >

$1trn in assets on the system and 70,000+ users globally.

What the job involves

• Implement customer requirements, datasets and workflows into Atominvest
• Work alongside Customer Success Managers to onboard customers onto the platform
• Drive down time to value by ensuring a smooth transition to ongoing customer lifecycle management
• Liaise with Product and Engineering to complete extensive QA testing for new product features and bug fixes
• Field support tickets, ensuring customers are kept up to date on progress toward resolution
• Maintain technical documentation and internal knowledge base

Requirements

The process