Help Desk AnalystStellar Professionals • Orient, OH, United States
Help Desk Analyst
Stellar Professionals • Orient, OH, United States
22 hours ago
Job type
- Full-time
- Quick Apply
Job descriptionProvide Tier 2 technical support and manage system access for a large user base (approximately 15,000 customers). Troubleshoot hardware and / or software issues independently across key areas : Business Continuity Information Security Network Connectivity Utilize and manage the ServiceNow ticketing system for logging, tracking, and resolving technical issues. Demonstrate strong working knowledge of the MS Office (O365) suite. Professional experience working with computers in a Help Desk / Support role . Professional experience in a customer service-related role , specifically providing phone and video support for users with varying technical expertise. Strong Customer Service Skills are required. Previous experience with ServiceNow (1 year desired). CompTIA A+ Certification (1 year desired).
Location & Work Arrangement
- Location : Franklin or Madison County, Ohio
- Work Arrangement : On-Site (Candidates will work on-site in either Franklin or Madison County.)
- Contract : This is a Contract position.
- Mode of Interview : In Person.
- Candidate Requirement : Must be located within the state of Ohio and accept that travel may be required throughout the state.
Daily Duties & Responsibilities
Workstation and Desktop Support
Required Skills & Experience (1+ Year)
Candidates must possess a minimum of one year of professional experience in the following areas :
Highly Desired Skills
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Help Desk Analyst • Orient, OH, United States
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