The Wilde Resort & Spa - Spa Sales Coordinator

JOB SUMMARY

Under general direction, the Spa Sales Coordinator is responsible for the smooth day-to-day operations of the spa, including selling spa treatments and spa retail.

ESSENTIAL JOB FUNCTIONS

• Greets guests in a warm and professional manner.
• Answers telephone and email inquiries, and efficiently books appointments.
• Provides detailed information about spa services, packages, and retail products to clients.
• Manages client schedules, ensuring timely appointment reminders and follow-ups.
• Confirms appointments with clients prior to their scheduled visit.
• Addresses client concerns and complaints promptly and professionally, seeking solutions to maintain satisfaction.
• Oversees the daily operations of the spa, ensuring a clean and organized environment.
• Monitors staff schedules and coordinates coverage to maintain optimal service levels.
• Maintains accurate inventory of spa products and supplies, places orders as needed.
• Conducts regular quality checks on treatment rooms and spa facilities.
• Checks guests in and out for treatments, collects payments as needed.
• Promotes spa services and retail products to clients, suggests add-on treatments and memberships.
• Assists with marketing initiatives and special promotions, including communication to clients.
• Tracks sales performance and identifies opportunities to increase revenue.
• Processes client payments and handles billing inquiries.
• Maintains detailed client records and confidentiality.
• Prepares reports on spa operations, sales, and client feedback.
• Adheres to all spa policies and procedures, including safety and hygiene standards.
• Attendance is a key component of this position.
• Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
• Maintains open and effective communication with team members and management.
• Attends and participates in team meetings.
• Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
• Completes all required Company training / compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties and responsibilities as assigned.

EDUCATION

EXPERIENCE

SUPERVISORY RESPONSIBILITIES

This position does not include any supervisory responsibilities.

LICENSES & CERTIFICATIONS

SKILLS & ABILITIES

This position requires the capability to understand and follow both oral and written directions, as well as the ability to communicate effectively with others in English and interact successfully with internal and external customers.

TRAVEL REQUIREMENTS

PHYSICAL DEMANDS

WORK ENVIRONMENT

DISCLAIMER

This job description provides a general overview of the work performed, including the typical responsibilities and level of duties associated with this position. It should not be construed as an exhaustive list of tasks or obligations for any individual team member. This description does not alter the employment relationship between the Company and its team members.

The Essential Job Functions, Physical Requirements, and Work Environment characteristics outlined are intended to reflect the requirements needed to perform the essential functions of this role effectively. Management retains the authority to modify, adjust, or revoke job duties and responsibilities as needed, and to make reasonable accommodations to enable qualified team members to fulfill the essential functions of their roles.

The Company is an Equal Employment Opportunity (EEO) employer and is committed to providing a work environment free from discrimination and harassment. All employment decisions are made based on merit, qualifications, and business needs without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status / characteristic in accordance with applicable federal, state, and local laws.

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