Area Manager, Health Information Management

Overview

The Manager is responsible for managing the daily scheduling of approximately 8-20+ ROI Specialists to ensure that all facilities have sufficient coverage. The Manager will act as the liaison between MRO and the client management staff to ensure that all ROI activities are compliant with established clinic policies, federal and state regulations and are completed in a timely manner.

Tasks and Responsibilities

• Manages workflow among on-site employees to ensure maximum productivity and quality standards are met. Adjusts work assignments as needed to cover peak periods, leave and vacancies. Prioritizes work to ensure completion of ROI function.
• Adjusts work assignments as needed to cover peak periods, leave and vacancies at the staffed hospital sites.
• Provides coverage in event of backlogs, illness, vacation or leave of absence of medical record staff.
• Performs Quality Assurance monitoring of work performance for the ROI Specialists.
• Conducts productivity and work performance reviews for ROI Specialists in accordance with MRO / customer policies and procedures and Federal / State law.
• Monitors performance and provides performance feedback and evaluations for ROI Specialists. Monitors and approves paid time off and schedules for all staff.
• Promotes a positive self-image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect. Responds to customer needs in a positive and efficient manner.

Skills and Experience

Physical Requirements

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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