Customer Care Coordinator

Job Description

The Customer Care Coordinator will partner with production teams to process clinician bookings including creating / sending booking confirmations, assignment addendums, service agreements and privileging documents. The

Customer Care Coordinator may serve as a liaison between the Company, client, and / or clinician and may also assist Customer Care Specialists with various tasks as assigned.

Processing Clinician Bookings - 100%

• Assembles a variety of documents including service agreements, provider addendums, client confirmations and privileging documents in a time sensitive manner; makes manual adjustments when needed
• Manages outstanding documents and shares status with production teams
• Provides timely follow up on documents pending approval
• Uploads clinician and client documents into Salesforce
• Implements Salesforce enhancements and best practice updates into daily routine
• Provides excellent customer service to internal and external customers including production teams, clients, and clinicians
• Assists Customer Care Specialists with travel packets and other needs as assigned
• Attends division production meetings as requested
• May work on special projects or other duties as assigned

SUPERVISORY / BUDGETARY / EXTERNAL COMMUNICATION RESPONSIBILITY

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

KNOWLEDGE, SKILLS, AND ABILITIES